Originally Posted by ii Candor ii
Outlook is filtering SPAM to Junk folder after it hits the Inbox. SPAM messages which Outlook filters to Junk are not filtered to Junk on the BlackBerry no matter if the 'Hide Filed Messages' option is enabled or not.
Does the user keep his laptop and Outlook running at all times (24x7)? The Junk filter works when Outlook is running. When Outlook is running, it moves a message to Junk, and if 'Hide Filed Messages' is set on the BB, it should hide on the BB. If the user doesn't keep Outlook running 24x7, Junk will go to the BB when Exchange/BES receives it, and then when Outlook is started, Outlook will move Junk messages to the Junk box only at that time. So re-syncronizing on the BB is needed to "hide" messages. Could this be a problem with the BB not auto-syncronizing properly so that messages get hidden? Does the user's problem occur when Outlook is running as well as when it is not running?