Originally Posted by SusanRB
We upgraded to BES 5.0 and have one user with a bold who has had issues ever since. We are on Notes 7.0.4
At first, every time the user filed a message in one of his folders, five minutes later it would show back up in his inbox. Then a couple of days later he would start getting Java null exception errors and the blackberry would quit receiving emails even though the BES would say running and there were no pending packets.
I have run a fixup and compact on the user's mail file, I have also deleted and recreated him on the BES, as well as, deleted the state database.
Worked great for about 2 days then stopped, so I thought let's try a new BB. I had is old 8800 which I reactivated and worked for about 4 days then he started getting java null exceptions again and his emails quit working.
I have made sure he has no 3rd party apps on his bb, thinking this caused the java errors.
I am at a total loss, anyone have any ideas?
This is a known issue with 5.0 if your user has over 255 folders. This little bug has been a huge time killer for me over the past few weeks. The solution is to delete the user from your 5.0 environment and create them on a 4.1 BES.