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BES Calendar Sync Issues

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Old 07-08-2009, 10:58 AM   #1 (permalink)
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Default BES Calendar Sync Issues

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Hi All

We are currently having issues syncing calendars to a blackberry curve
we are getting the folowing in the alert log, any help would be apreciated

Code:
[30000] (07/08 15:52:33.973):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:52:33  (AFFF4F32) -> {email@domain.com} GetMessageStatusUpdates() failed
[30000] (07/08 15:52:33.973):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:52:39.833):{0x668} EventLog::ThreadProc: Received notification, processing...
[30000] (07/08 15:52:56.989):{0x668} EventLog::ThreadProc: Received notification, processing...
[30000] (07/08 15:52:56.989):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:52:56  (AFFF4E72) -> {email@domain.com} MAPIMailbox::CheckLastChangeTime - Calendar support not available
[30000] (07/08 15:52:56.989):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:52:56.989):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:52:56  (AFFF4E72) -> {email@domain.com} MAPIMailbox::DoICS - Calendar support not available
[30000] (07/08 15:52:56.989):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:52:56.989):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:52:56  (AFFF4F38) -> {email@domain.com} DoICS() failed: ERR_NOT_INITIALIZED
[30000] (07/08 15:52:56.989):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:52:56.989):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:52:56  (AFFF4E72) -> {email@domain.com} MAPIMailbox::ConsistencyCheck - Calendar support not available
[30000] (07/08 15:52:56.989):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:52:56.989):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:52:56  (AFFF4ED3) -> {email@domain.com} ConsistencyCheck() failed: ERR_NOT_INITIALIZED
[30000] (07/08 15:52:56.989):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:52:56.989):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:52:56  (AFFF4E72) -> {email@domain.com} MAPIMailbox::GetModifyInProgress - Calendar support not available
[30000] (07/08 15:52:56.989):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:52:56.989):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:52:56  (AFFF4ED1) -> {email@domain.com} GetModifyInProgress() failed: ERR_NOT_INITIALIZED
[30000] (07/08 15:52:56.989):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:52:57.005):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:52:56  (AFFF4E72) -> {email@domain.com} MAPIMailbox::GetDeleteInProgress - Calendar support not available
[30000] (07/08 15:52:57.005):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:52:57.005):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:52:56  (AFFF4ED2) -> {email@domain.com} GetDeleteInProgress() failed: ERR_NOT_INITIALIZED
[30000] (07/08 15:52:57.005):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:53:02.833):{0x668} EventLog::ThreadProc: Received notification, processing...
[30000] (07/08 15:55:34.145):{0x668} EventLog::ThreadProc: Received notification, processing...
[30000] (07/08 15:55:34.145):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:55:34  (AFFF4F29) -> {email@domain.com} MAPIMailbox::GetNewMovedMessages - GetContentsTable (0x80004005) failed
[30000] (07/08 15:55:34.145):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:55:34.145):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 15:55:34  (AFFF4F33) -> {email@domain.com} GetNewMovedMessages() failed
[30000] (07/08 15:55:34.145):{0x1D6C} Alarm::ThreadProc: Received an alarm message
[30000] (07/08 15:55:40.833):{0x668} EventLog::ThreadProc: Received notification, processing...
[30000] (07/08 16:03:01.973):{0x668} EventLog::ThreadProc: Received notification, processing...
[30000] (07/08 16:03:01.973):{0x668} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent SRV01 Agent 1 (Application Event Log on SRV01) | 07/08/2009 16:03:01  (AFFF4F29) -> {email@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x80004005) failed
[30000] (07/08 16:03:01.973):{0x1D6C} Alarm::ThreadProc: Received an alarm message
small sample of the errors above
Thanks for your time

Server 2003
BES: 4.1.4.17
Component information
Usb Channel Controler 3.1.0.1
Device Manager 4.2.2.7
Application Loader 4.2.2.13
RIM Intel Programmer 1.0.0.35
Last edited by Matt M : 07-08-2009 at 11:10 AM.
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Old 07-08-2009, 01:47 PM   #2 (permalink)
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Upgrade to the latest BES, get back to us.

Which is what RIM would ask you to do first as well ;)
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Old 07-08-2009, 02:54 PM   #3 (permalink)
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does the CTRL log have any errors?

zip up the day of logs if you want and email to [email address] and I'll post back whatever I see.
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Old 07-09-2009, 10:30 AM   #4 (permalink)
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Try having the user go to Calender > Options and type in RSET. They'll be prompted to wipe the local calendar and sync from the server (This will erase your Desktop calendar, and reload it from your server. Continue?); have them select yes.

Can you go back in the logs to see when this error started?
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Old 07-09-2009, 10:34 AM   #5 (permalink)
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errors started when the blackberry was first synced
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Old 07-09-2009, 10:36 AM   #6 (permalink)
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What exact model and handheld application version? (you should be able to grab this from the BlackBerry Manager)
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Old 07-09-2009, 10:46 AM   #7 (permalink)
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Curve 8900
platform version 4.2.0.94
Blackberry Version 4.6.1.168
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Old 07-09-2009, 11:03 AM   #8 (permalink)
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If the RSET doesn't fix it, take a backup of the handheld and then wipe and reactivate it ... I'd like to see what happens during EA; if it syncs any data.
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