Originally Posted by jibi
Check to see if the Mail Store service is running. This process only runs once per day (at night, although this is configurable), so new users may not show up immediately. To update the list on demand (not necessarily recommended during the business day), expand BlackBerry Solution Topology then Component View then click Email and click Refresh available user list. To add someone on demand (BES 5.0 RTM), click on Create User, click Search (don't put any criteria), click Add user from company directory. To add someone on demand (BES 5.0 MR1), click on Create User and click Add user from company directory.
Hope that helps.
Amazing, worked everything you said worked perfectly. I appreciate your help, thank you very much.