BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-15-2009, 02:32 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2009
Model: bold
PIN: N/A
Carrier: Vodacom
Posts: 25
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BB shows different number of unread mail on phone then on mailbox

Please Login to Remove!

Hi

We use BES at work. One of my users BB doesnt sync back properly. she has a different number of unread mail on her phone then on the mailbox. also when she deleted mail in her mailbox it doesnt delete on her BB. I checked wireless reconcile and it is on, on both. She doesnt want me do reset her phone and re - activate. Any other ideas i can try????

THX
Offline  
Old 07-15-2009, 06:47 AM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,032
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

Moved to mare appropriate Forum.

Try a battery pull on the device maybe?

Why doesn't she want you to reset? Sounds to me like she really isn't that concerned about it.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 07-15-2009, 07:04 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2009
Model: bold
PIN: N/A
Carrier: Vodacom
Posts: 25
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi

Did try a Battery pull and no luck. We have about 60 users on the BES server. I am just a bit concerned as this is happening to a handfull of users atm (they dont mind the reset but still) everything works fine and then all of a sudden the sync goes whacko. they still get new mail,calender contacts etc. but as soon as they delete stuff on either side it doesnt sync back thus leaving you with different unread mail counts. Any ideas what can create this or maybe fix it??

Thanks
Offline  
Old 07-15-2009, 07:33 AM   #4 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

what mail platform are you using?

What happens if you perform a reconcile now on the handheld?
Offline  
Old 07-16-2009, 01:55 AM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2009
Model: bold
PIN: N/A
Carrier: Vodacom
Posts: 25
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I did the reconcile now, but nothing happend. The BB and mailbox still have different unread mail numbers. Any Idea why it would start doing this??

Or how to fix it

Thanks
Offline  
Old 07-16-2009, 03:08 AM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2009
Location: Cardiff, UK
Model: 9000
PIN: N/A
Carrier: Vodafone
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I get this lots and its nothing to worry about usually. (I'm using Exchange 2003 and BES 4.1.5)

There are a number of things that happen that cause it, the usual one is when the user moves an unread email from the inbox to a folder that isnt monitored by BES. The mail system obviously changes the unread count but BES doesnt get any instructions.

The other instance is if you do a hard delete in Outlook (holding shift down when deleting an email) - I believe that BES 4.0 and BES 4.1 cant handle this (though I understand its fixed in 5.0)
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.