BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 07-16-2009, 08:18 PM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2004
Model: 9530
Carrier: Verizon
Posts: 302
Post Thanks: 0
Thanked 3 Times in 3 Posts
Default How best to notify BES users of outage with BES down

Please Login to Remove!

Say there is a network problem and in an attempt to minimize damage you shut down all your servers. Domain controllers, proxy, BES, Citrix, Terminal Server, Exchange, DMS, everything.

One of the systems affected before you can shut it down is BES and the SQL server. What is the best way to be able to send a message to Blackberry users that are out of the office that their Email is down? I thought of sending a text message, but was wanting to make sure there wasn't a better way. We have about 250 BES users. Ideally we'd also like to be able to hit the other device types, like Windows Mobile and iPhones.
Offline  
Old 07-16-2009, 08:32 PM   #2 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If you want to be able to hit all devices do SMS ... You can send PIN messages to all BB users ... and that is free too.
Offline  
Old 07-17-2009, 08:22 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2004
Model: 9530
Carrier: Verizon
Posts: 302
Post Thanks: 0
Thanked 3 Times in 3 Posts
Default

Quote:
Originally Posted by hdawg View Post
If you want to be able to hit all devices do SMS ... You can send PIN messages to all BB users ... and that is free too.
Didn't think about PIN messaging, how would I do a mass PIN message?
Offline  
Old 07-17-2009, 09:37 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
cyclmpc's Avatar
 
Join Date: Nov 2008
Location: DC
Model: 9800
OS: 6.0.0.141
PIN: N/A
Carrier: ATT
Posts: 217
Post Thanks: 2
Thanked 2 Times in 2 Posts
Default

You can select the user(s), right-click, Send Message.
__________________
I'm actually lost...
Offline  
Old 07-17-2009, 09:48 AM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2007
Model: 9700
PIN: N/A
Carrier: T-Mobile
Posts: 120
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Most carriers allow you to email phones.

Tmobile for instance has [email address] for each line...

You can send this from an external mail service (gmail, etc.) or a functioning mail server in your organization if possible (dr site, etc.)
Offline  
Old 07-17-2009, 02:51 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2007
Model: 9700
PIN: N/A
Carrier: T-Mobile
Posts: 120
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by cyclmpc View Post
You can select the user(s), right-click, Send Message.
He wouldn't be able to do this if he's having network problems.

This would be the easiest way though...
Offline  
Old 07-17-2009, 04:18 PM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2004
Model: 9530
Carrier: Verizon
Posts: 302
Post Thanks: 0
Thanked 3 Times in 3 Posts
Default

Quote:
Originally Posted by bulletooth View Post
He wouldn't be able to do this if he's having network problems.

This would be the easiest way though...
Yeah, in this case we had to physically shut everything off. I think I'll just have to maintain a list of addresses.
Offline  
Old 07-17-2009, 04:21 PM   #8 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: PRIV
OS: 5.1.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,215
Post Thanks: 369
Thanked 376 Times in 346 Posts
Default

Quote:
Originally Posted by dpeters11 View Post
Yeah, in this case we had to physically shut everything off. I think I'll just have to maintain a list of addresses.
Thats does not sound like fun.
__________________
unlock your phone here http://freemyblackberry.com/
I am on http://supportforums.blackberry.com
BES 12 running sweet for my DTEK60
Offline  
Old 07-17-2009, 07:15 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
cyclmpc's Avatar
 
Join Date: Nov 2008
Location: DC
Model: 9800
OS: 6.0.0.141
PIN: N/A
Carrier: ATT
Posts: 217
Post Thanks: 2
Thanked 2 Times in 2 Posts
Default

Quote:
Originally Posted by dpeters11 View Post
Yeah, in this case we had to physically shut everything off. I think I'll just have to maintain a list of addresses.
In this extreme failure/outage case, I'd recommend a voicemail distribution list solution. Not sure what phone system you are on, as this is for another thread, but maintaining a list of addresses is definitely yucky.
__________________
I'm actually lost...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

1 PC NEW OMRON E3X-NH11 Fiber Amplifier
$95.98
1 PC NEW OMRON E3X-NH11 Fiber Amplifier picture1PC New in box FANUC Servo Amplifier A06B-6110-H015
$5169.0
1PC New in box FANUC Servo Amplifier A06B-6110-H015 picture4pcs 2200uF 450V NEW Nippon High Voltage 5 lead Ham Tube Amplifier Capacitors
$45.95
4pcs 2200uF 450V NEW Nippon High Voltage 5 lead Ham Tube Amplifier Capacitors picture10pcs 47pf 2kv Draloric NOS Ceramic Disc Capacitors Guitar Tube Amplifier Radio
$3.85
10pcs 47pf 2kv Draloric NOS Ceramic Disc Capacitors Guitar Tube Amplifier Radio picture24 pack 22uf 400v 105c Nippon Chemi-Con KMF Series Tube Amp Amplifier Capacitors
$23.95
24 pack 22uf 400v 105c Nippon Chemi-Con KMF Series Tube Amp Amplifier Capacitors picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.