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Old 07-21-2009, 07:48 AM   #1 (permalink)
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Hello all,
Great forum. I have a question regarding the synchronization from Outlook 2007 to the handheld. When I move an email from my mailbox in Outlook to an offline PST folder the email does not delete/reconcile on the handheld.

BES - 4.1.6.14
Exchange 2007 Sp1
Handheld OS - 4.6.0.266
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Old 07-21-2009, 07:55 AM   #2 (permalink)
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On the handheld under options within email, is the Hide Filed Messages set to YES?
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Old 07-21-2009, 07:59 AM   #3 (permalink)
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Quote:
Originally Posted by allenwipe View Post
Hello all,
Great forum. I have a question regarding the synchronization from Outlook 2007 to the handheld. When I move an email from my mailbox in Outlook to an offline PST folder the email does not delete/reconcile on the handheld.

BES - 4.1.6.14
Exchange 2007 Sp1
Handheld OS - 4.6.0.266
Sounds like you don't have 'Hard Delete Reconciliation' enabled on the BES.
If you turn that server-wide feature on, it'll do exactly what you want it to do.

http://www.port3101.org/featured-bla...d-deletes.html
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BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org

Last edited by penguin3107 : 07-21-2009 at 08:00 AM. Reason: Add link to KB.
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Old 07-21-2009, 07:59 AM   #4 (permalink)
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That setting is set to Yes.
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Old 07-21-2009, 08:00 AM   #5 (permalink)
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Hard Delete Option is not set. I was thinking this may be the setting that would do the job. Does this require a reboot on the server?
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Old 07-21-2009, 08:00 AM   #6 (permalink)
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Yes, it will require a BES reboot.
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Old 07-22-2009, 10:57 AM   #7 (permalink)
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Thanks all! We can consider this one resolved.
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