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Old 07-24-2009, 04:59 PM   #1 (permalink)
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Exclamation Legal Troubles - BES - SMS, BBM, MMS Logs or History

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Ok - I am in a bit of a pinch. I admin a BES for about 55 users. Of recent days some allegations have been made against an employee and HR is involved as well as lawyers and all that fun stuff.

With that said... I only found out after it was too late that by default there is no message logging for Blackberry Messenger. Basically this person is alleging everything took place in BBM. Is there anyway I can get a history or some kind of log whether from the BB or the BES itself? I am racking my brain and cannot figure anything out, other than "We were not logging those conversations as they are device to device, blah blah.". I do have both BB in question in my possession. Any help is greatly appreciated. I look forward to being part of this community. TIA for any help or insight.

Sorry for crosspost I could not figure out how to del the original one in which I mislocated.
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Old 07-24-2009, 05:40 PM   #2 (permalink)
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Wirelessly posted (8830 thru Sprint)

I don't have an answer, but I am curious about what might happen, so please let us know what comes about. Lol
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Old 07-24-2009, 06:38 PM   #3 (permalink)
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The policy for that just instructs the BB to send it on via email, if it's not set, then it's lost.
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Old 07-25-2009, 10:23 AM   #4 (permalink)
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Correct. The message logging for BBM was not implemented the same way as PIN, SMS, and Phone Call logs. It is more than noticeable when enabled. I know there are feature enhancement requests to bring these in alignment with the current covert implementation of the other services, although I doubt we'll see it anytime soon (and it would likely require some sort of major code change on the handheld software and/or BlackBerry Messenger side). It is worth noting that MMS messages are not logged, either.
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Old 07-27-2009, 09:31 AM   #5 (permalink)
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If BB messenger is not being logged on the BES then you are probably not going to find any of the conversations.

The carrier might have records of the date/time PIN messages were sent and received but I wouldn't imagine they could find the body of the messages which is probably what you're looking for...
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Old 07-27-2009, 09:33 AM   #6 (permalink)
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The content can't be logged, which is why we disable the BBM on all Corp BBs
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Old 07-27-2009, 09:41 AM   #7 (permalink)
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bbm content CAN be logged, we have been doing it for months. However, if it's not currently logged I dont think your going to get the info you need form the device.
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Old 07-27-2009, 09:43 AM   #8 (permalink)
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Quote:
Originally Posted by skyman84 View Post
The content can't be logged, which is why we disable the BBM on all Corp BBs
Looks like you can setup a log but it emails it to you like TargetIT said above.

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Old 07-27-2009, 09:45 AM   #9 (permalink)
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Quote:
Originally Posted by rsenio View Post
bbm content CAN be logged, we have been doing it for months. However, if it's not currently logged I dont think your going to get the info you need form the device.
Semantics... but it's not exactly logged. It's audited, by emailing the content of the conversations to a designated auditor's email address.
(As Jibi mentions above.)
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Old 07-28-2009, 08:29 PM   #10 (permalink)
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Quote:
Originally Posted by mslomanski View Post




Ok - I am in a bit of a pinch. I admin a BES for about 55 users. Of recent days some allegations have been made against an employee and HR is involved as well as lawyers and all that fun stuff.

With that said... I only found out after it was too late that by default there is no message logging for Blackberry Messenger. Basically this person is alleging everything took place in BBM. Is there anyway I can get a history or some kind of log whether from the BB or the BES itself? I am racking my brain and cannot figure anything out, other than "We were not logging those conversations as they are device to device, blah blah.". I do have both BB in question in my possession. Any help is greatly appreciated. I look forward to being part of this community. TIA for any help or insight.

Sorry for crosspost I could not figure out how to del the original one in which I mislocated.
Any chance of obtaining the phone and utilizing some forensic software?
Paraben Corporation makes a pretty cool app and you dn their trial.
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Old 07-28-2009, 09:07 PM   #11 (permalink)
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how do you setup the auditing or logging for the bbm?

i'm having a similar issue/request with call logs and txt msg logs. i have the call logs but can't seem to locate the txt msg logs. mainly looking for who, what, when, subject and content would be great but i'm not sure this is doable.

TIA
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Old 07-28-2009, 11:06 PM   #12 (permalink)
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do you have logging enabled for SMS messages? They are not enabled by default ... read: KB05024 - Turn on BlackBerry smartphone PIN and SMS logging with BES 4.1

... and for BBM logging: KB13805 - Turn on logging for BlackBerry Messenger
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Old 07-29-2009, 02:12 PM   #13 (permalink)
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Just to let you know for future reference here is a product that will store all text messages that gives you Electronic retention of SMS, PIN messages and phone usage data

Look up GWAVA and look for Retain for Blackberry, it will reside on your BES.
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Old 09-22-2009, 07:31 PM   #14 (permalink)
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ah oops
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