i have a Exchange 2003/2007 environments with bes 4.1.6
and i have many many warning event 20530 source Blackberry Messaging A

Failded to open the memo folder for user (xxxxxxxx)

i have this message for +/- 100 users

thanks for help

... and have you contacted any users to see what / if any problems they're having?

Does this look familiar / appropriate?

KB11639 - EA process stops when attempting to synchronize the memo or contact list

ok thanks i will try