BlackBerry Forums Support Community

nordberg · 07-29-2009, 07:18 AM

Hi,

We've installed a new Exchange (2007) server and migrated all mailboxes to it. I say all, but I soon found moving the Besadmin mailbox stopped BES working. Can someone give me the lowdown on the best way to proceed? I thought that once I moved the Besadmin mailbox, updated the MAPI profile and then set the 2 permissions on the 2007 server all would be well. Evidently there's a bit more to it....

Thanks in advance.

penguin3107 · 07-29-2009, 07:40 AM

See here:
KB03296 - How to move the BlackBerry service account mailbox - Port3101.org : Your BES Connection

nordberg · 07-29-2009, 07:43 AM

Thanks. That's exactly what I've already done, but no joy.

hdawg · 07-29-2009, 08:16 AM

... ok, what errors are you seeing?

nordberg · 08-03-2009, 04:08 AM

Quote:

Originally Posted by hdawg

... ok, what errors are you seeing?

Hi,

Sorry for the delay in replaying...

Errors include:

BlackBerry Messaging Agent SRV1 Agent 1 failed to start. Error code 5302

MailboxManager::SubsystemInitialize - MAPILogonEx (0x80070057)

BES then seems to lose contact with the handsets as soon as the BESAdmin mailbox is moved to the new server and the MAPI profile repointed.