BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-03-2009, 09:45 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2007
Location: Houston
Model: 9000
PIN: N/A
Carrier: At&t
Posts: 39
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Adding users from 4.1.xx to BES 5.0

Please Login to Remove!

Hello all,

When I am trying to move some users from my old BES (4.1.xx) to a new BES (5.0) I get the error

“IT policy was rejected so activation has been cancelled. Clear your handheld and retry.”

What I have done is sent a default IT policy to the handheld with no restrictions at all. Removed them from old BES (4.1) added them to new BES (5.0) and thats what I got??

I have just gotten a few of us in the IT department to use as test subjects. The only I can get it to work is to wipe the handheld. I thought the BES was to override any IT policy on the handheld when activating?

Any help or direction would be greatly appreciated!!
Thanks
Offline  
Old 08-03-2009, 09:54 AM   #2 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

If you're moving the handhelds to a new BES with a new BES database... then you MUST wipe the handhelds before activating on the new BES.

Any particular reason you chose to do the migration this way? There's far better ways to do this which wouldn't impact your end users at all.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 08-03-2009, 10:04 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2007
Location: Houston
Model: 9000
PIN: N/A
Carrier: At&t
Posts: 39
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes I have been looking it up and it seems like I am going to have to do it like that. (wipe handheld)

This way for done for testing only. I am in the process of getting with RIM to get the migration kit for a new SRP with 5.0.

I have a temp SRP right now. This is the issue with the IT policy being rejected.

Thanks all!!
Offline  
Old 08-03-2009, 06:10 PM   #4 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,631
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

the temp SRP is not the issue with the IT Policy being rejected.
Offline  
Old 08-03-2009, 09:55 PM   #5 (permalink)
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Why not use the Enterprise Transporter to perform the migrations?
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 08-04-2009, 09:55 AM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
ZeroKool's Avatar
 
Join Date: Aug 2006
Location: stl, MO
Model: 8330
PIN: nope
Carrier: verizon
Posts: 314
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

what jibi said......after that it will auto activate.
__________________
Me likey BlackBerry
Offline  
Old 08-06-2009, 08:59 AM   #7 (permalink)
BlackBerry Extraordinaire
 
noname's Avatar
 
Join Date: Sep 2005
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
Post Thanks: 6
Thanked 9 Times in 9 Posts
Default

The Enterprise Transporter is a new tool created to ease (i.e. without having to wipe the devices) the move of users between 2 BlackBerry Domains (i.e. 2 different BES configuration databases). However, take note this tool is new and NOT all users data are moved.

For more information, visit the RIM's online documentation:-
BlackBerry Enterprise Transporter
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.