BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-04-2009, 09:14 AM   #1 (permalink)
New Member
 
Join Date: Aug 2009
Location: NL
Model: 8900
PIN: N/A
Carrier: kpn
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Old problem. Is there solution? Wireless synch contacts/notes.

Please Login to Remove!

Ok, I searched all day but nothing solves the problem.
Fairly new to BB management compared to you so pls have mercy!

I changed 5 of our blackberries from BIS to BES.
All went and works well except the contacts and notes don't synch with outlook/exchange.
Using a 2003 server with exchange. All is further up to date with latest versions.(In devices and on server)

In the blackberry (new curve 8900) the option for wireless synch in contacts is set to Not Available and i can not change it. Under notes/options there is no option for synching at all.
In the management console on the server it is set to synch also contacts and notes.

I wiped the data from the curve (not OS), resent service books, deleted desktop [synch] etc...
Should I wipe the whole blackberry and reinstall OS?
Is it still BIS infected?
Buy new devices?
Any pointers?

I am in the Netherlands. If there is a BBexpert here who I can talk to (over phone eventually) I could also give you acces to the server so that the settings can be checked.

Sorry again, I read a whole lot of topics about this (also on other forums) but cannot find the solution.

tks in advance
john
Offline  
Old 08-04-2009, 07:51 PM   #2 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

so you deleted the Desktop[SYNC] service book ... waited a minute and then resent service books from the server?
Offline  
Old 08-05-2009, 01:19 AM   #3 (permalink)
New Member
 
Join Date: Aug 2009
Location: NL
Model: 8900
PIN: N/A
Carrier: kpn
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

yes, that is correct.
Any help is much appreciated.
Offline  
Old 08-05-2009, 06:00 AM   #4 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

For one device and one device only I'd recommend wiping it and reactivating it ... Did notes / contacts sync during the enterprise activation?
Offline  
Old 08-06-2009, 02:18 AM   #5 (permalink)
New Member
 
Join Date: Aug 2009
Location: NL
Model: 8900
PIN: N/A
Carrier: kpn
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I think that right after enterprise activation notes/contacts synched yes. 99% sure of that.
What is the best method to wipe completely? (jl comander or any other method)
Which OS version do you suggest I install?

J
Offline  
Old 08-06-2009, 06:04 AM   #6 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Simply wipe the handheld from the security screen ... as far as OS; use the newest one released by your carrier or check out Current BlackBerry handheld OS releases - Port3101.org : Your BES Connection
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.