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Old 08-04-2009, 03:06 PM   #1 (permalink)
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Default Facebook 1.6 and BES 4.1 Issues

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BES Admins,

I'm trying to get Facebook 1.6 to work correctly with BES 4.1, and am having trouble. I still see the Calendar and Contacts boxes grayed out in the FB app options. I followed KB18427 (can't post a link yet due to my low post count) but can't get it to work

Steps I've taken:
1. The new policy does show up in BES
2. Services have been restarted
3. New IT policies were pushed to my device
4. Did a full wipe on my Blackberry Bold (v4.6) and re-activated it on BES.


Is there anything else I can check/force?
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Old 11-05-2009, 12:07 PM   #2 (permalink)
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possibly theres an issue with the facebook app. Have you deleted it and tried to re-install it?
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Old 11-05-2009, 12:54 PM   #3 (permalink)
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Sounds like scenario 3

The BlackBerry smartphone is activated on a BlackBerry Enterprise Server that contains this IT policy, and the IT policy has not been configured.
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Old 11-05-2009, 01:06 PM   #4 (permalink)
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Most likely the answer is behind Door Number 3. Probably need to chat with the BES Admin and/or IT Staff.
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