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Old 08-12-2009, 02:18 PM   #1 (permalink)
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Default Rove Mobile Admin Now Supports BMC Remedy Service Desk and Performance Manager Portal

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Mobile Administration Solution Now Features Incident Management

OTTAWA, Canada – August 5, 2009 – Rove Inc., leading developer of network administration software that provides smartphone-based management of IT systems and infrastructure, today announced the latest version of its flagship product. Mobile Admin 4.2.6 introduces support for the industry-leading BMC Remedy Service Desk and BMC Performance Manager Portal.

For the first time in the product’s history, Mobile Admin now extends incident management out to the smartphone through the support of BMC Remedy Service Desk, the industry’s leading incident and problem management solution. This newest release also supports BMC Performance Manager Portal, which allows administrators to view system status at the group, element, application or parameter levels. IT administrators can then directly resolve any issues using Mobile Admin.

With the integrated support for BMC Remedy Service Desk and BMC Performance Manager Portal, Mobile Admin touches yet another aspect of system administration. said Rob Woodbridge, President and CEO of Rove. This new release provides further demonstration of Rove’s commitment to continuously adding value to Mobile Admin while delivering a solution that addresses the complete IT administration needs of our diverse customer base.

Dave Ratliff of Unisource Worldwide, a leading distributor paper products, packaging systems and facility supplies and equipment, deployed Mobile Admin in his environment. Now that Mobile Admin does incident management, I can receive a ticket to my BlackBerry and then proactively address the issue. 75% of my tasks can be done from my device! he said when asked to describe his experiences using the software. It has become much easier to meet our Service Level Agreements.

Over the coming months, Rove will continue to build on the innovations introduced in this version of the software. The company is dedicated to providing a powerful and intuitive mobile administration solution to IT departments across organizations in the private, public and non-profit sectors.

About Rove

Rove is a developer of network administration software that provides mobile management of IT systems and infrastructure. The company has over 2,400 customers in 54 countries, including 75 Fortune 500 companies and five of the world’s 15 largest banks. Mobile Admin, Rove's flagship product, extends the capabilities of handheld devices far beyond mere voice and email to lower costs, increase productivity and reduce risk for clients in a host of verticals. Rove’s product innovation and excellence has been recognized with awards from industry-leading companies such as RIM, Microsoft, IBM and AT&T.
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