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Old 08-12-2009, 07:34 PM   #1 (permalink)
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Default Tried to install Blackberry Professional Server, but failed.

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Today I tried to install and deploy my Blackberry Professional Server (4.1.4.17). I went to setup my account on the server, thought it was going to work, but failed.
I followed the instructions given on the Blackberry website and the tutorial. I am pretty sure I did not miss anything, but this is my first install so it is possible I missed something somewhere.
Any help that I can get would be really appreciated!

I am using Exchange 2007. I have a seperate Microsoft server 2003 for my BPS. I am testing with a T-mobile service Blackberry 8900.

After I create the account on the BPS, I recieve the password from the server in my email. I put in my email/password on the phone and try to activate. I will then get another email from the BPS that has the correct subject / attachment. (RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2) + (ETP.DAT) After that the phone just sits on activating and will attempt later, and another email will end up in my account.

I looked at the log files (C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs) but I don't see anything that makes sense to me. Is there any log files I can post that can help diagnose the problem? Or is there a problem evident with my other statements?

Thank you
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Old 08-12-2009, 07:39 PM   #2 (permalink)
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The message with ETP.DAT attachment reaches your inbox, but then just sits there?
It should be processed by BPS immediately and should disappear almost immediately after it arrives.
If it doesn't disappear, then you have a problem. Most likely a permissions issue.

Verify that your BPS service account has the proper permissions:
KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account - Port3101.org : Your BES Connection
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Old 08-12-2009, 07:55 PM   #3 (permalink)
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I am gathering screenshots so I can show my setup for your verification. Please check back later.

Thank you.
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Old 08-12-2009, 08:11 PM   #4 (permalink)
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Quote:
Originally Posted by ksuchewie View Post
I am gathering screenshots so I can show my setup for your verification. Please check back later.

Thank you.
No, don't do that.
Go through the KB article I posted, and make sure your permissions are properly set.
I don't need to see any screenshots.
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Old 08-12-2009, 08:14 PM   #5 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Go through the KB article I posted, and make sure your permissions are properly set.
I did that earlier today, and just again. Everything looks set correctly to me.
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Old 08-12-2009, 08:23 PM   #6 (permalink)
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So what's happening? Is the activation email with ETP.DAT attachment staying in your email inbox? You never really confirmed that.

Did you try running iemstest.exe against the user you're having trouble with?
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Old 08-12-2009, 08:27 PM   #7 (permalink)
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Yes, the activation email with ETP.DAT attachment is staying in my email inbox.

Where do I run the iemstest.exe tool?
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Old 08-12-2009, 08:28 PM   #8 (permalink)
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Run it from the command line on your BPS server.
I don't remember exactly which folder it's in on BPS. Just do a search for it on your file system.

Copy & Paste the results here.
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Old 08-12-2009, 08:34 PM   #9 (permalink)
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C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>iemstes
t
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - Blackberry Server.
Opening message store for Matt XXXXX using /o=HSSH/ou=First Administrative Gro
up/cn=Recipients/cn=mXXXXXX /o=HSSH/ou=Exchange Administrative Group (FYDIBOHF2
3SPDLT)/cn=Configuration/cn=Servers/cn=XCHANGE01/cn=Microsoft Private MDB.
Matt XXXXXX's Mailbox opened successfully.
Root Folder opened successfully.
Folder created successfully.
Test folder deleted successfully.
Test completed successfully for Matt XXXXX.
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Old 08-12-2009, 08:38 PM   #10 (permalink)
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Is user Matt XXXX a Domain Admin or in a protected AD group with elevated rights?
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Old 08-12-2009, 08:40 PM   #11 (permalink)
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Yes, Matt XXXX is me. I am an Enterprise / Domain admin.
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Old 08-12-2009, 08:45 PM   #12 (permalink)
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Quote:
Originally Posted by ksuchewie View Post
Yes, Matt XXXX is me. I am an Enterprise / Domain admin.
Aha!
That's likely one reason you're having trouble.
A BES user can't be a domain admin. You should remove yourself from the domain admins group and make sure you're a normal user, with normal rights.

I always recommend that admins follow The Principle of Least Privilege.

See here for more details:
AdminSDHolder - or where did my permissions go? - Port3101.org : Your BES Connection
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Old 08-12-2009, 08:47 PM   #13 (permalink)
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That won't work for me as I am the IT manager and have to be a domain admin for many other applications.
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Old 08-12-2009, 08:51 PM   #14 (permalink)
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Quote:
Originally Posted by ksuchewie View Post
That won't work for me as I am the IT manager and have to be a domain admin for many other applications.
Well, then you're not a very good IT Manager.
This is basic admin 101 stuff.

It's not safe to run as a domain admin full time. You should have a second account with domain admin privileges, and only log in as that user when you need to do admin tasks.
Your primary login should have normal user privileges.

If you refuse to follow The Principle of Least Privilege, then I'm afraid there's not much we can do to help you out here.
http://en.wikipedia.org/wiki/Least_privilege
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Last edited by penguin3107 : 08-12-2009 at 08:53 PM.
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Old 08-12-2009, 09:17 PM   #15 (permalink)
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Well I just created a new account...Blackberry Test as a domain user. No security beyond that. Phone still does not work, same problem as before. The RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2 email sits in the inbox.
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Old 08-12-2009, 09:26 PM   #16 (permalink)
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Do you have any anti-virus or anti-spam software in place that might be making any changes to the etp.dat attachment on its way into your mailbox?

If the message arrives malformed, then BES won't be able to process it.

If you have any type of message filtering in place, then try whitelisting blackberry.net so the message arrives unchanged.
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Old 08-12-2009, 09:37 PM   #17 (permalink)
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I have a barracuda spam/virus firewall sitting in front of my exchange server. I have no 3rd party software on my exchange server. I do have ESET Nod 32 installed on workstations with email protection enabled.

However on the blackberry test I only accessed it via OWA, so it would not have been affected by ESET.

I checked my barracuda and all the emails were being deliverd correctly, but I whitelisted it anyway. Waiting for the current activation to fail to start a new one with it whitelisted.
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Old 08-12-2009, 09:54 PM   #18 (permalink)
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Still no progress after I whitelisted blackberry.net.
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Old 08-12-2009, 09:58 PM   #19 (permalink)
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Only asking because I'm running out of ideas...
Are you sure you have the ENTERPRISE BlackBerry Data Plan provisioned by T-Mobile, and not just the prosumer BlackBerry Data Plan?

If you're certain it's the Enterprise Plan, then I'm really stumped.
Most of the time that I encounter this problem, it's due to improperly set permissions for the BES service account, as I mentioned early on in the thread.
Maybe try running through them one more time for sh1ts & giggles?
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Old 08-12-2009, 10:11 PM   #20 (permalink)
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I didn't have a "Enterprise Blackberry Data Plan" to choose, but I did get a:

Quote:
BlackBerry Unlimited Web Harness the power of your BlackBerry to stay connected on the go with Unlimited Web access.
$24.99
Would you like to see my screenshots (I got them done before you told me not to do them) to verify it is set correctly?
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