BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-13-2009, 10:56 AM   #1 (permalink)
dwm
New Member
 
Join Date: Aug 2009
Model: 8300
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Inbox Subfolders - No Messages Appear

Please Login to Remove!

Hello,
I have recently setup a single user on Blackberry Professional Express on an Exchange server. Everything seems to operate normally on the Blackberry, the user can send and receive messages, his contacts are visible, and his calendar updates with Outlook. However, when the user tries to view a sub folder of his Inbox, no messages appear in said sub folder when it is opened. I have ensured that in the Blackberry Manager, under the folders for redirection for the user, all sub folders of the inbox are selected. Am I missing something here?

Thanks in advance for the help!
Offline  
Old 08-13-2009, 01:01 PM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,647
Post Thanks: 264
Thanked 271 Times in 257 Posts
Default

only new messages will appear in the subfolders once you enable the folders for redirection with an existing phone
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 08-13-2009, 01:28 PM   #3 (permalink)
dwm
New Member
 
Join Date: Aug 2009
Model: 8300
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well darn. This is what I do not understand though, his Blackberry has synced his Inbox; it looks exactly the way it does in Outlook, same messages from long before he got his Blackberry. Why would it not do the same for the sub folders? I am guessing there is no way to force the Blackberry to "pull" these emails outside of resending all the emails one by one (which in this case would be unacceptable due to the incredibly large volume of emails in the numerous sub folders. We're talking thousands)...
Offline  
Old 08-13-2009, 02:01 PM   #4 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,647
Post Thanks: 264
Thanked 271 Times in 257 Posts
Default

How to increase the number of email messages sent to a BlackBerry smartphone during the enterprise activation process
View Document 0 141350722

No messages are displayed in subfolders following enterprise activation
View Document 0 141362084
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 08-13-2009, 03:46 PM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2006
Model: 9700
Carrier: t-mobile Germany
Posts: 1,362
Post Thanks: 11
Thanked 69 Times in 66 Posts
Default

Quote:
Originally Posted by dwm View Post
Well darn. This is what I do not understand though, his Blackberry has synced his Inbox; it looks exactly the way it does in Outlook, same messages from long before he got his Blackberry. Why would it not do the same for the sub folders? I am guessing there is no way to force the Blackberry to "pull" these emails outside of resending all the emails one by one (which in this case would be unacceptable due to the incredibly large volume of emails in the numerous sub folders. We're talking thousands)...
Dont know, if this helps, but here is a workaround:
If you need something out of a folder which is/was not synchronized:
you can always do a remote search, takes a little time, depending on the load on your exchange server, but you will find all mails you need.

Also, you cant store all mails on the device. Normally, mail older then 60 days will be automatically removed from the BB, if you dont "save" it.
Offline  
Old 08-13-2009, 03:48 PM   #6 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Quote:
Originally Posted by nobody7290 View Post
If you need something out of a folder which is/was not synchronized:
you can always do a remote search, takes a little time, depending on the load on your exchange server, but you will find all mails you need.
I don't think remote search is available on BPS. I'm pretty sure this was added to full BES starting with SP5.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 08-13-2009, 03:51 PM   #7 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2006
Model: 9700
Carrier: t-mobile Germany
Posts: 1,362
Post Thanks: 11
Thanked 69 Times in 66 Posts
Default

you are probably right, I have not read the post thoroughly.
But just one week ago I did setup a BPS. I ask the guy and post back if it exists.
Offline  
Old 08-17-2009, 11:27 AM   #8 (permalink)
dwm
New Member
 
Join Date: Aug 2009
Model: 8300
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Lightbulb

So I am going to try wiping the phone, deleting his account from Blackberry Manager, recreating his account in Blackberry Manager, selecting all the subfolders of his inbox for redirection, and finally activating his phone in Blackberry Manager. I'll post back if this works.
Wish me luck!
Offline  
Old 08-17-2009, 12:00 PM   #9 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Quote:
Originally Posted by dwm View Post
So I am going to try wiping the phone, deleting his account from Blackberry Manager, recreating his account in Blackberry Manager, selecting all the subfolders of his inbox for redirection, and finally activating his phone in Blackberry Manager. I'll post back if this works.
Wish me luck!
It won't work.
Only the Inbox messages will pre-populate on the device, based on the limits set on BES.
Default 5 days, 200 messages... maximum 14 days, 750 messages.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 08-17-2009, 12:04 PM   #10 (permalink)
dwm
New Member
 
Join Date: Aug 2009
Model: 8300
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Overview

During the enterprise activation process, the Prepopulation of email messages will redirect email messages to the BlackBerry smartphone. By default, only messages in the Inbox will be redirected.

To redirect email messages within a subfolder of the BlackBerry smartphone user's profile, perform the following steps before initial activation:

1. Open BlackBerry Manager.
2. Select the server list.
3. Add the BlackBerry smartphone user to the BlackBerry Enterprise Server.
4. Select the User > Service Access > Choose Folders for redirection.
5. Select the folders to redirect to the BlackBerry smartphone.
6. Select the folders and subfolders that are to be redirected to the BlackBerry smartphone.
7. Activate the BlackBerry smartphone either through the enterprise activation process, or by cradling the BlackBerry smartphone.

For details on how to configure BlackBerry Enterprise Server pre-population settings, see KB11632.
------------------------

So wouldn't this allow some of the messages to pre-populate on the phone if it was combined with the steps in my previous post?
Offline  
Old 08-17-2009, 12:18 PM   #11 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Ah, you're right.
Then I too wish you good luck!
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.