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Old 08-14-2009, 03:40 PM   #1 (permalink)
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Default BES Activation Issues

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Reinstalled several times. Followed the installation guide, etc. At my wits end. Here are the details:

- SBS 2003 (Exchange 2003) Server
- BlackBerry Manager 4.1.4.17
- Carrier: TMobile

Here is info from the logs that should include when I create the new user, then attempt to activate:

-----START SNIP-----
[40861] (08/14 16:19:56.859):{0x1008} {name@domain.com} New user added to the server - setting pending fields to this server's settings
[50094] (08/14 16:19:56.859):{0x1008} [AUDIT] [email address] - User added to the BES
[40239] (08/14 16:19:56.859):{0x1008} {name@domain.com} Still handled by desktop
[41079] (08/14 16:19:56.875):{0x1008} {name@domain.com} PagerImp::SaveChanges: changed items = 23, 24, 45, 84, 86, 87, 88, 89, 95 Size = 2098
[40000] (08/14 16:19:56.906):{0x1008} {name@domain.com} UserControl::UpdateMailboxITPolicy - Updating ITPolicy Information in the user's mailbox.
[30160] (08/14 16:19:56.906):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:19:56.906):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[41079] (08/14 16:19:56.921):{0x1008} {name@domain.com} PagerImp::SaveChanges: changed items = 38, 42, 44, 51, 52, 53, 59, 65, 75, 76, 77 Size = 62
[40442] (08/14 16:19:56.968):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=josh, server=SBS2003
[40702] (08/14 16:19:56.984):{0x1008} {name@domain.com} Starting message rescan
[40703] (08/14 16:19:56.984):{0x1008} {name@domain.com} Message rescan completed
[30000] (08/14 16:19:56.984):{0x1008} {name@domain.com} Sending data to Dispatcher, size=93, Tag=57
[40000] (08/14 16:19:56.984):{0x1008} {name@domain.com} SendToDispatcher, Tag=57
[40000] (08/14 16:19:56.984):{0x1F4C} [BIPP] Send data, Tag=57
[40000] (08/14 16:19:56.984):{0x1F48} [BIPP] Received status DELIVERED, Tag=57
[40239] (08/14 16:19:57.000):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:19:57.000):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:19:57.000):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (08/14 16:19:57.000):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=josh, server=SBS2003
[40000] (08/14 16:19:57.000):{0x1008} {name@domain.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=57
[40000] (08/14 16:19:57.000):{0x1F48} [BIPP] Received datagram, Tag=25
[40000] (08/14 16:19:57.000):{0x1F48} [BIPP] Received datagram, Tag=26
[41079] (08/14 16:19:57.046):{0x1008} {name@domain.com} PagerImp::SaveChanges: changed items = 96, 97 Size = 10029
[40845] (08/14 16:19:57.062):{0x1008} {name@domain.com} SetPIMState - Registering for PIM synchronization (bState=1, bRet=1)
[30416] (08/14 16:19:57.062):{0x1008} {name@domain.com} Established session with PIM Connector
[40799] (08/14 16:19:57.062):{0x1008} {name@domain.com} Processed request from PIM Connector: cmd=0x5, Tag=25
[40279] (08/14 16:19:57.062):{0x1008} {name@domain.com} SubmitToRelaySendQ, Tag=25
[40000] (08/14 16:19:57.062):{0x1F4C} [BIPP] Send status DATA_ACCEPTED, Tag=25
[40239] (08/14 16:19:57.062):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:19:57.062):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:19:57.062):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (08/14 16:19:57.062):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=josh, server=SBS2003
[40423] (08/14 16:20:20.921):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=58
[40724] (08/14 16:20:20.921):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=58
[40435] (08/14 16:20:20.984):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=58. Msgs Pending 0
[40719] (08/14 16:20:21.000):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[30084] (08/14 16:20:21.000):{0x1008} {name@domain.com} Ignored - let other server/desktop do it, EntryId=58
[40239] (08/14 16:20:56.359):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:20:56.359):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:20:56.359):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (08/14 16:20:56.359):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=josh, server=SBS2003
[40000] (08/14 16:20:57.000):{0x1F4C} [BIPP] Ping 36 sent
[40000] (08/14 16:20:57.015):{0x1F48} [BIPP] PingResponse 36 received
[40423] (08/14 16:21:52.031):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=60
[40724] (08/14 16:21:52.031):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=60
[40435] (08/14 16:21:52.031):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=60. Msgs Pending 0
[40719] (08/14 16:21:52.046):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[30084] (08/14 16:21:52.046):{0x1008} {name@domain.com} Ignored - let other server/desktop do it, EntryId=60
[30181] (08/14 16:21:55.125):{0x1E74} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 4.1.4.40)
[40360] (08/14 16:21:55.125):{0x1E74} [BIPPa] Health: QSize=0, intMap=0
[40000] (08/14 16:21:57.000):{0x1F4C} [BIPP] Ping 37 sent
[40000] (08/14 16:21:57.000):{0x1F48} [BIPP] PingResponse 37 received
[40000] (08/14 16:22:57.000):{0x1F4C} [BIPP] Ping 38 sent
[40000] (08/14 16:22:57.000):{0x1F48} [BIPP] PingResponse 38 received
[40178] (08/14 16:23:02.125):{0x1E80} {name@domain.com} MAPIMailbox::OnNotify - search complete event
[40178] (08/14 16:23:02.125):{0x1E80} {name@domain.com} MAPIMailbox::OnNotify - search complete event
[40423] (08/14 16:23:05.125):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=64
[40724] (08/14 16:23:05.125):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=64
[40435] (08/14 16:23:05.140):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=64. Msgs Pending 0
[40719] (08/14 16:23:05.140):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[40282] (08/14 16:23:05.187):{0x1008} {name@domain.com} Queuing DATA from [email address], Tag=-923810051, EntryId=64
[30083] (08/14 16:23:05.218):{0x1008} {name@domain.com} Sent ETP::STATUS to BlackBerry system, Tag=-923810051
[40700] (08/14 16:23:05.218):{0x1008} {name@domain.com} Receiving packet from device, size=496, TransactionId=1062190372, Tag=-923810051, content type=OTAKEYGEN, cmd=0x3
[40000] (08/14 16:23:05.234):{0x1008} *** OTAKEYGEN *** receiving KEY_REQUEST, transID = 210756946
[40000] (08/14 16:23:05.234):{0x1008} *** OTAKEYGEN *** receiving ACTIVATION request, transID = 210756946
[30000] (08/14 16:23:05.281):{0x1008} {name@domain.com} Sending data to Dispatcher, size=85, Tag=58
[40000] (08/14 16:23:05.281):{0x1008} {name@domain.com} SendToDispatcher, Tag=58
[40000] (08/14 16:23:05.281):{0x1008} {name@domain.com} Generating AES256 key
[40000] (08/14 16:23:05.281):{0x1F4C} [BIPP] Send data, Tag=58
[40000] (08/14 16:23:05.296):{0x1F48} [BIPP] Received status DELIVERED, Tag=58
[41079] (08/14 16:23:05.296):{0x1008} {name@domain.com} PagerImp::SaveChanges: changed items = 54, 70, 74, 85 Size = 293
[40000] (08/14 16:23:05.343):{0x1008} *** OTAKEYGEN *** sending KEY_ACCEPT transID = 210756946
[40583] (08/14 16:23:05.343):{0x1008} {name@domain.com} Sending packet to device, Size=248, Tag=59, TransactionId=-897202452
[40279] (08/14 16:23:05.343):{0x1008} {name@domain.com} SubmitToRelaySendQ, Tag=59
[40279] (08/14 16:23:05.343):{0x1008} {name@domain.com} SubmitToRelaySendQ, Tag=-923810051
[40000] (08/14 16:23:05.343):{0x1008} {name@domain.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=58
[40239] (08/14 16:23:05.343):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:23:05.343):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:23:05.343):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40000] (08/14 16:23:05.343):{0x1F4C} [BIPP] Send data, Tag=59
[40000] (08/14 16:23:05.359):{0x1F4C} [BIPP] Send status DATA_ACCEPTED, Tag=-923810051
[41079] (08/14 16:23:05.359):{0x1008} {name@domain.com} PagerImp::SaveChanges: changed items = 91 Size = 8
[40442] (08/14 16:23:05.359):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=josh, server=SBS2003
[40239] (08/14 16:23:05.359):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:23:05.359):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:23:05.359):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (08/14 16:23:05.359):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=josh, server=SBS2003
[30000] (08/14 16:23:05.375):{0x1008} {name@domain.com} Sending data to Dispatcher, size=349, Tag=60
[40000] (08/14 16:23:05.375):{0x1008} {name@domain.com} SendToDispatcher, Tag=60
[40000] (08/14 16:23:05.375):{0x1F4C} [BIPP] Send data, Tag=60
[40000] (08/14 16:23:05.375):{0x1F48} [BIPP] Received status DELIVERED, Tag=60
[40000] (08/14 16:23:05.375):{0x1008} {name@domain.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=60
[40000] (08/14 16:23:05.421):{0x1F48} [BIPP] Received status FAILED, Tag=59
[40000] (08/14 16:23:05.421):{0x1008} {name@domain.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=59
[40405] (08/14 16:23:35.140):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:35.140):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:36.140):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:36.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:37.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:37.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:38.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:38.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:39.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:39.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:39.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40239] (08/14 16:23:56.296):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:23:56.296):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:23:56.296):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (08/14 16:23:56.296):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=josh, server=SBS2003
[40000] (08/14 16:24:05.421):{0x1F4C} [BIPP] Ping 39 sent
[40000] (08/14 16:24:05.421):{0x1F48} [BIPP] PingResponse 39 received
[40000] (08/14 16:25:05.437):{0x1F4C} [BIPP] Ping 40 sent
[40000] (08/14 16:25:05.437):{0x1F48} [BIPP] PingResponse 40 received
[45009] (08/14 16:25:56.218):{0x1F8C} More cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/10.0 Mb
[45014] (08/14 16:25:56.218):{0x1F8C} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[40000] (08/14 16:26:05.437):{0x1F4C} [BIPP] Ping 41 sent
[40000] (08/14 16:26:05.437):{0x1F48} [BIPP] PingResponse 41 received
[40000] (08/14 16:27:05.437):{0x1F4C} [BIPP] Ping 42 sent
[40000] (08/14 16:27:05.437):{0x1F48} [BIPP] PingResponse 42 received
[40000] (08/14 16:28:05.437):{0x1F4C} [BIPP] Ping 43 sent
[40000] (08/14 16:28:05.437):{0x1F48} [BIPP] PingResponse 43 received
[40000] (08/14 16:29:05.453):{0x1F4C} [BIPP] Ping 44 sent
[40000] (08/14 16:29:05.453):{0x1F48} [BIPP] PingResponse 44 received
[40423] (08/14 16:29:40.546):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=66
[40724] (08/14 16:29:40.546):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=66
[40435] (08/14 16:29:40.546):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=66. Msgs Pending 0
[40719] (08/14 16:29:40.562):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[30084] (08/14 16:29:40.562):{0x1008} {name@domain.com} Ignored - let other server/desktop do it, EntryId=66
[40000] (08/14 16:30:05.453):{0x1F4C} [BIPP] Ping 45 sent
[40000] (08/14 16:30:05.453):{0x1F48} [BIPP] PingResponse 45 received
[40000] (08/14 16:31:05.453):{0x1F4C} [BIPP] Ping 46 sent
[40000] (08/14 16:31:05.453):{0x1F48} [BIPP] PingResponse 46 received
[40405] (08/14 16:31:06.562):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:31:06.562):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[30181] (08/14 16:31:55.125):{0x1E74} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 4.1.4.40)
[40360] (08/14 16:31:55.140):{0x1E74} [BIPPa] Health: QSize=0, intMap=0
[40423] (08/14 16:32:00.750):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=68
[40724] (08/14 16:32:00.750):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=68
[40435] (08/14 16:32:00.750):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=68. Msgs Pending 0
[40719] (08/14 16:32:00.812):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[30084] (08/14 16:32:00.812):{0x1008} {name@domain.com} Ignored - let other server/desktop do it, EntryId=68
[40000] (08/14 16:32:05.453):{0x1F4C} [BIPP] Ping 47 sent
[40000] (08/14 16:32:05.453):{0x1F48} [BIPP] PingResponse 47 received
[40423] (08/14 16:32:34.750):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=70
[40724] (08/14 16:32:34.750):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=70
[40435] (08/14 16:32:34.750):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=70. Msgs Pending 0
[40719] (08/14 16:32:34.750):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[30084] (08/14 16:32:34.750):{0x1008} {name@domain.com} Ignored - let other server/desktop do it, EntryId=70
[40000] (08/14 16:33:05.453):{0x1F4C} [BIPP] Ping 48 sent
[40000] (08/14 16:33:05.453):{0x1F48} [BIPP] PingResponse 48 received
-----END SNIP-----

The correct email address has been replaced with [email address] in the above logs.

I have reset (wiped) the phone to factory defaults.

Any thoughts greatly appreciated.

Thanks.
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Old 08-15-2009, 09:36 PM   #2 (permalink)
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have you tried to activate a new user with an empty mailbox to rule out, there is a a problem with the mailbox ?

if you execute the iemstest utility in the \programs\Research in Motion\Blackberry Enterprise Server\Utility

and select the user in question. What is the result of the test ?
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Old 08-17-2009, 06:57 AM   #3 (permalink)
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The problem seems to be the following log entry

Quote:
Still handled by desktop
Can you try to activate via USB and desktop manager? Does that work?

Also check out the following KB article:

Identifying and troubleshooting enterprise activation issues
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Old 08-17-2009, 12:51 PM   #4 (permalink)
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Quote:
Originally Posted by freakinvibe View Post
The problem seems to be the following log entry



Can you try to activate via USB and desktop manager? Does that work?url]
Yes, I noticed that too, which is why I did a "wipe" of the device. I thought this should have cleared that message.

I was able to successfully activate the besadmin account (per nobody7290's suggestion), so apparently it is something with my email account.
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Old 08-17-2009, 01:13 PM   #5 (permalink)
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Strange. It's working. I guess I just needed to do a couple of wipe's and reboot the server a couple of times. Also, I'm beggining to wonder if a call I made to TMobile didn't resolve the issue. When I contacted them, they found that "I might not have the correct data plan" on my phone (really helpful, guys), and then also found that it might not work since there was a content filter that had been activated on the account. Supposedly, she fixed both issues, but I gave it the weekend before I tried again, and I'm wondering if it just took those updates some time to propagate.

Last edited by joshlamerritt : 08-17-2009 at 01:15 PM.
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Old 08-17-2009, 05:23 PM   #6 (permalink)
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Then, it maybe all is related to a wrong provisioning of the SIM card/Blackberry.

If t-mobile had set the acount to "prosumer" and not to "enterprise", the blackberry will connect to the wrong APN.
Etp messages from the device might arrive at the server, but will not got back to the blackberry.
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Old 08-17-2009, 10:27 PM   #7 (permalink)
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If you saw enterprise activation in the options menu before the call to T-Mo, you were configured correctly as this is only seen on devices that have correct data plan. It is a service book that gets delivered via the carrier.

Also just noticed you said "I was able to successfully activate the besadmin account"... as in your administrative account?? On a Blackberry? Why??
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Old 08-17-2009, 11:39 PM   #8 (permalink)
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besadmin23,
I can tell you from my own experience, that this is not always the case.
normally yes, you should not seed the enterprise activation. But If you erase the BB, it will be present again. Turn on and try to activate. The icon will vanish soon, but the time in between is long enough to try an activation.
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Old 08-18-2009, 08:05 PM   #9 (permalink)
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Originally Posted by besadmin23 View Post
Also just noticed you said "I was able to successfully activate the besadmin account"... as in your administrative account?? On a Blackberry? Why??
To test with an empty account. This account also happens to have an Exchange mailbox.
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