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Old 08-19-2009, 08:46 AM   #1 (permalink)
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Default Cant receive external emails

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I have 1 user that has 1 issue - all other users are fine

He cant receive external emails!

It seems to be ok sending and receving but as soon as i say sync other folders on the BES it then stops receving external email.

The user has allot of folders under there inbox they need to see

Any ideas?
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Old 08-19-2009, 08:51 AM   #2 (permalink)
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When you say a lot of folders.... how many are we talking about?
Dozens, Hundreds, More than 255?

What BES version and messaging platform?
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Last edited by penguin3107 : 08-19-2009 at 08:52 AM.
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Old 08-19-2009, 08:53 AM   #3 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
When you say a lot of folders.... how many are we talking about?
Dozens, Hundreds, More than 255?

What BES version and messaging platform?
I would say the user has 50+

Bes 4.1

Handsets is a 8900
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Old 08-19-2009, 08:59 AM   #4 (permalink)
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What messaging platform? Exchange, Domino, Groupwise?

What service pack level on BES?

When you set up the folder redirection, are you doing it from the handheld, or BES Manager?
Only messages from External addresses stop arriving at the device? Mail from Internal users still gets forwarded?

Have you checked to see if there are any filters/rules set up in the user's BES account or in their desktop email system?
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Old 08-19-2009, 09:02 AM   #5 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
What messaging platform? Exchange, Domino, Groupwise?

What service pack level on BES?

When you set up the folder redirection, are you doing it from the handheld, or BES Manager?
Only messages from External addresses stop arriving at the device? Mail from Internal users still gets forwarded?

Have you checked to see if there are any filters/rules set up in the user's BES account or in their desktop email system?
BES:4.1.4.12
Exchange 2003 SP2

i setup the folder direction from the BES which then stops the handheld being able to receive external emails.

Internal still works and emailing out externally works.
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Old 08-20-2009, 07:08 AM   #6 (permalink)
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I've never heard of this before ... ever.

What if the user sets up folders to redirect on their HH?
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Old 08-20-2009, 08:08 AM   #7 (permalink)
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^ I'm with the ape.
This one has me stumped.
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Old 08-27-2009, 11:02 AM   #8 (permalink)
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I have this problem as well. I'm using BES 4.1.3.18 with Exchange 2003 SP2. The Blackberry is a 8310 with AT&T. Like the person above, my user has a large number of folders (probably 100 or so).

External emails arrive in the Outlook inbox just fine. They are not moved to any subfolders.

We didn't have a problem until we added additional folders for redirection for this user (redirection is handled by BES). Before this change, we were redirecting the inbox and about 6 other folders. The user requested that we add all of her folders, so we did this in BES. After the problem started, I changed the redirection to inbox only, but this did not fix the problem.

Anyone have any ideas?
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Old 08-27-2009, 12:57 PM   #9 (permalink)
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Are your exchange server logs showing any MAPI errors?
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Old 08-30-2009, 03:10 PM   #10 (permalink)
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Take a look at this: KB10373 - Large folder lists do not populate on the BlackBerry smartphone
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Old 08-30-2009, 04:31 PM   #11 (permalink)
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Sorry for the late response.

I was able to fix the problem by removing the user from BES, adding them back, and then reactivating. I'm not sure what caused the problem to begin with, but it's been working fine since the remove/add.

Thanks for the replies.
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