BlackBerry Forums Support Community

nobody7290 · 08-29-2009, 01:13 PM

Using your BB,
in your BES inbox,
klick left, then "options"
then, the third line from the top "Email filters"

besadmin23 · 08-30-2009, 01:07 PM

Holy Crap people... we are talking 2 completeley different languages here.....

I can't believe what I am just realizing... Timc is NOT on a BES!!!

He said in the beginning and we assumed all along that he was Enterprise Activated on a BES... Well, he didn't actually say the words "Enterprise Activated". His company may have a BES but he isn't using it I don't think.

Remember the description of his account setup on the 28th? Notice how he describes [BHOW[/b] he set up email on his BB...

Quote:

Originally Posted by timc01

BB: Corp/Exchange Account set up as https://myexmail.xxxxx.com/owa
2 accounts (hosted by GoDaddy) show up as IMAP
2 accounts (one Yahoo and other other a Gmail domain alias)

He configured his corp account (https://myexmail.xxxxx.com/owa) via a BIS POP or IMAP account!!!!!!!!!! AAAAAAHHHHHHHH

I remember thinking for a second that day... "Why did he say anything about OWA (Outlook Web Access)????

This is why he doesn't have filters... He isn't on a BES!!!

TIMC, did you EVER do an Enterprise Activation of your BlackBerry??

Do you even have a BES provisioned cellular account for your BlackBerry via your carrier??

Consumer cellular accounts, which is what you were (essentially) prior to your company moving to exchange are, provisioned on what is called a BIS (BlackBerry Internet Service) plan. Business users (that need to connect to a BES) have to have their account changed from BIS only to a BES (BlackBerry Enterprise Server) plan. Some/most BES plans also allow BIS configuration as well so you can have your pop accounts AND your Corporate mail.

Looking at your messages, you clearly had at least a BIS provisioned account prior to all of the switch at your company as you clearly stated in your initial post that they switched from POP3. It is unclear now if you switched and went through all that we have assumed all along.

I am so at a loss now. Quite frustrated too... for us and you.

Tim, I know the BES stuff is new to you and maybe it was just a bunch of misunderstandings but we are WAY back to step n-1 now...

Before I completely go off the reservation, please confirm all that I have said and asked above so we can know if we are reading from the same manual.

Thanks.

Ohh, and if my assumptions above ARE correct... DO NOT PLUG YOUR BB BACK INTO YOUR PC WITH BB DESKTOP MANAGER RUNNING. That will all have to be reinstalled differently... and not until you change the provisioning on your BB account... and not until you do a complete backup and WIPE of your device prior to starting over.

Let us know. Anyone else see what I am seeing??

nobody7290 · 08-30-2009, 01:31 PM

I also thought this might be possible, when I wrote: "in your BES inbox"

besadmin23 · 08-30-2009, 02:09 PM

Problem is, it isn't called that when you scroll over it... It's just "Messages"... depending on the device and theme he has, he may or may not see different message folders for each of the accounts. It is has seperate icons, THEY should each have the account name on them but the primary BES one won't.

That always kind of stumps newer users.

timc01 · 08-31-2009, 08:48 PM

Quote:

Originally Posted by besadmin23

Holy Crap people... we are talking 2 completeley different languages here.....

I can't believe what I am just realizing... Timc is NOT on a BES!!!

He said in the beginning and we assumed all along that he was Enterprise Activated on a BES... Well, he didn't actually say the words "Enterprise Activated". His company may have a BES but he isn't using it I don't think.

Remember the description of his account setup on the 28th? Notice how he describes [BHOW[/b] he set up email on his BB...

He configured his corp account (https://myexmail.xxxxx.com/owa) via a BIS POP or IMAP account!!!!!!!!!! AAAAAAHHHHHHHH

I remember thinking for a second that day... "Why did he say anything about OWA (Outlook Web Access)????

This is why he doesn't have filters... He isn't on a BES!!!

TIMC, did you EVER do an Enterprise Activation of your BlackBerry??

Do you even have a BES provisioned cellular account for your BlackBerry via your carrier??

Consumer cellular accounts, which is what you were (essentially) prior to your company moving to exchange are, provisioned on what is called a BIS (BlackBerry Internet Service) plan. Business users (that need to connect to a BES) have to have their account changed from BIS only to a BES (BlackBerry Enterprise Server) plan. Some/most BES plans also allow BIS configuration as well so you can have your pop accounts AND your Corporate mail.

Looking at your messages, you clearly had at least a BIS provisioned account prior to all of the switch at your company as you clearly stated in your initial post that they switched from POP3. It is unclear now if you switched and went through all that we have assumed all along.

I am so at a loss now. Quite frustrated too... for us and you.

Tim, I know the BES stuff is new to you and maybe it was just a bunch of misunderstandings but we are WAY back to step n-1 now...

Before I completely go off the reservation, please confirm all that I have said and asked above so we can know if we are reading from the same manual.

Thanks.

Ohh, and if my assumptions above ARE correct... DO NOT PLUG YOUR BB BACK INTO YOUR PC WITH BB DESKTOP MANAGER RUNNING. That will all have to be reinstalled differently... and not until you change the provisioning on your BB account... and not until you do a complete backup and WIPE of your device prior to starting over.

Let us know. Anyone else see what I am seeing??

Hey guys - sorry for not repying sooner.

No never did an enterprise activation, My BB (t-mobile/8900) is my personal one and the changes I made to the xxx.com accouint were based on instructions from them.

Yikes, plugged into DM now as I'm tethering to get internet access.....

besadmin23 · 08-31-2009, 09:10 PM

well, not sure what to tell you. Your in the wrong forum as this is all about BlackBerry Enterprise Server. Ask your IT guys if you can actually get on the BES and experience a Blackberry the way it's truly designed to be used. You'll be amazed. Way different experience than consumer BIS that you have going now. Mail arrives within 2-5 seconds after it hits your mailbox. Contacts, calendar, tasks and notes sync wirelessly to your exchange account.... as in, you enter the info in one place and it is on the other within 30 seconds... What you read on your device is read on your exchange account. Same for deletes. You can look up addresses in seconds from your device from the To: line in email.

You are missing out for sure.

lemme know.

If you can go that route, you will be able to read ALL of the above with a new set of glasses. And things will make sense that we have said.

The Desktop Manager thing is ok for now based on the fact that you aren't on a BES. With TmO, do you have to start the DM to tether?? ATT has it's own connection software that handles the tethering. NO DM needed.

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No emails on BB when Outlook open