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Old 08-26-2009, 10:21 AM   #1 (permalink)
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Default Phone numbers not appearing on user account profile on BES version 4.1

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Rookie BES support specialist need to understand how a few users are on the BES and their mobile phone number is missing? How are they able to make contact? Thank you.
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Old 08-26-2009, 10:55 AM   #2 (permalink)
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BES collects the phone number from the SIM card. If the phone number is not entered on the SIM card it will not show up.
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Exchange 2007/BES 5.0.2 MR2
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Old 08-26-2009, 11:54 AM   #3 (permalink)
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Ok. So those must be old outdated SIM cards. Thanks x14!
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Old 08-26-2009, 03:57 PM   #4 (permalink)
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Phone number needs to be programmed on each SIM:

Options>Advanced Options> SIM> (menu option) Edit SIM Phone Number
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Old 08-26-2009, 04:14 PM   #5 (permalink)
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We had that issue with a few users, but Alltel doesn't use SIM Cards. Now we're on BEs 5.0 and I haven't gone looking for if those users are still missing the phone numbers in their 'profile' on the server.
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