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Old 08-30-2009, 05:40 PM   #1 (permalink)
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Unhappy BES setting that prevents access to media cards

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I have a user with a Blackberry Storm who is claiming he can't get into his memory card with photos on it because it keeps asking him for a password. He called Verizon and they said it's a setting on the BES. I've looked, but I can't find a setting that would cause the Storm to ask for a password whenever accessing memory cards on the phone. Is there a setting that would restrict or password protect memory cards?

This is the error: "Memory card not recognized. Enter password"

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Old 08-30-2009, 05:59 PM   #2 (permalink)
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Sounds like Media Card encryption is (or was) enabled in the IT Policy and that it is also set to encrypt to the user's password.

IT Policy > Security > External File System Encryption Level = ??
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Last edited by penguin3107 : 08-30-2009 at 06:01 PM.
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Old 08-30-2009, 06:31 PM   #3 (permalink)
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The External File System Encryption Level is not set. I'm using the default IT policy. Only one user has the problem. Is there a setting on the Blackberry Storm that the user accidently set? Is this one of those cases where I may as well just wipe the phone?
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Old 08-30-2009, 06:36 PM   #4 (permalink)
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The card itself is encrypted. Wiping the device won't help you.
The user needs to enter the password that was originally used to encrypt it.
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Old 08-30-2009, 08:30 PM   #5 (permalink)
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Have the user enter previous passwords. Othewise, the only fix is to reformat the media card.
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