BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-04-2009, 12:08 PM   #1 (permalink)
Thumbs Must Hurt
 
morser's Avatar
 
Join Date: Feb 2005
Location: Windsor, On
Model: 9800
Carrier: Bell Mobility
Posts: 119
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Moving Users during a Phased Upgrade 4.1.6 to 5.0 - EA hangs on all devices tested.

Please Login to Remove!

Performed a phased upgrade of BES 4.1.6 to BES 5.0 by moving users from old server to new (same db).

During move tests from 4.1.6 server to 5.0, my blackberry Enterprise Activation starts on the devices but hangs at "initializing Activation" and will stay there indefinitely.

I could pull out the battery and after that it will go back to normal, but we want to move over 700 users so if Enterprise Activation is going to invoke it must be successful. This issue can be reproduced on other devices.

Anyone had similar experience?
Attached Images
File Type: jpg IMG00001-20090904-1034.jpg (24.3 KB, 20 views)
__________________
Morser,
History: PB32, 9800, 9700, 8310, 8700, 7100r, 7780, 7280, 6710, 957, 950
Offline  
Old 09-05-2009, 01:13 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2007
Model: Many
PIN: N/A
Carrier: Rogers/Bell
Posts: 16
Post Thanks: 0
Thanked 2 Times in 1 Post
Default

Don't know if it applies to you, but that is a known issue when upgrading from 4.1 to 5.0 and the encryption type on the old BES is different than then encryption type on the new.

There is a knowledge base article on blackberry.com, but I can never find them on their site....

I think the article said going from 3DES to 3DES/AEP, but I am not sure.

Hope that helps.

The berry will not work initially when the "activation" starts, but will when it gets to that screen apparently. The icon also cannot be removed from the home screen without a battery pull... sound familiar?
Offline  
Old 09-05-2009, 01:58 PM   #3 (permalink)
BlackBerry Extraordinaire
 
noname's Avatar
 
Join Date: Sep 2005
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
Post Thanks: 6
Thanked 9 Times in 9 Posts
Default

morser, juz curious. How do you move your user from 4.1.6 to 5.0? What is the tool you use to move?
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
Offline  
Old 09-08-2009, 08:27 AM   #4 (permalink)
Thumbs Must Hurt
 
morser's Avatar
 
Join Date: Feb 2005
Location: Windsor, On
Model: 9800
Carrier: Bell Mobility
Posts: 119
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

slahm, I opened a support case and they mentioned this encryption as one of the first possible causes. Both my 4.1.6 server and 5.0 servers are set to 3DES/AEP so this may not be the problem. I am going to test a move again.

noname,
If your BES servers use different databases, you could use a new tool called the Enterprise Server Transporter. I tested this product. Basically it will move a user from one BES to another with minimal interruption to the user. The few things I saw that the user was required to do was that a) any 3rd party applications that originally had to ask for permission to do something came up again and b) things like IT policies etc are not ported to the new BES, so the end user experience may change.

But to get to the main answer for noname, a phased upgrade is when you install BES 5.0 on a new server and point it to a live 4.1.6 database. Both BES servers become part of the same BES domain, allowing you to simply move users from one BES to another with no user interruption. Obviously I'm testing this at the moment and running into an issue but it will be resolved. The one caveat I've found is that as soon as you install BES 5.0 in this manner, you need to start using the new Blackberry Administration Service web based GUI to admin all users whether they are on 4.1.6 or 5.0 servers. If you have delegated roles to other admins, you need to prepare them first before doing the install; the old Blackberry management console will not load. We installed in a test environment in order to give our admins a peek at the new GUI, and to write the required documents.

I'll post more when I have a solution to my move issue.
__________________
Morser,
History: PB32, 9800, 9700, 8310, 8700, 7100r, 7780, 7280, 6710, 957, 950
Offline  
Old 09-23-2009, 12:16 PM   #5 (permalink)
Thumbs Must Hurt
 
morser's Avatar
 
Join Date: Feb 2005
Location: Windsor, On
Model: 9800
Carrier: Bell Mobility
Posts: 119
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

To close this thread, I ended not getting full support from RIM on this because both my SRPs are not in the support contract we have with RIM.

I created a completely new environment to perform this and got the same result so I'm not sure if this is expected.
1 new BES 4.1.6
1 new BES 5.0 installed to share DB with 4.1.6 (phased upgrade)
Both servers set to 3DES and AES encryption
wiped two devices (curve and bold) including 3rd party apps.
added them to 4.1.6 server
moved them to 5.0 server
The devices experienced the problem.

Gave up on perfecting this one for now...
__________________
Morser,
History: PB32, 9800, 9700, 8310, 8700, 7100r, 7780, 7280, 6710, 957, 950
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.