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Old 09-04-2009, 02:46 PM   #1 (permalink)
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Default BES v5 handheld cant view attachment eg. jpeg, gif, etc....

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Hello,

I recently upgraded from BES4.0.7 to BES 5.0 MR2, now the problem is when users receive an email with a picture attachment they click on the file and click view attachment nothing happnes. This is the error that is generated by BES v5

<N/A> | BlackBerry Messaging Agent BES01 Agent 1 (Application Event Log on BES01) | 09/03/2009 17:29:15 (EFFF2710) -> [UserWorkerThread] Exception occurred, error code is 997. [BH=1560768, CT=22343688, TI=4896, EM=x@xxx.xx]

The only way it works is if you select Download attachment, but the users want to skip that extra step and use view attachment.



Any ideas what can be causing view attachment not to work??
Please help, thanks in advance for you help!
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Old 09-04-2009, 04:06 PM   #2 (permalink)
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Is the attachment service on the BES started? What do the log files for the attachment service indicate? (I believe the log entry you posted above was from the MAGT log.)
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Old 09-08-2009, 07:14 AM   #3 (permalink)
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Yes i checked the Blackberry Attachment service and its running, and there are no log entry because it doesn't fail to start. I have no idea whats causing this i have even opened up attachment in the default policy... dont get it
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