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Old 09-04-2009, 03:52 PM   #1 (permalink)
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Exclamation Route to Diff Org based on xxx/TheirOrg

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I am having a problem with routing mail to a foreign organization. Here is the situation.

We are providing Hosted Blackberry BES for Domino services to a client. BES is generally working fine.

The Bes server W2/MyOrg is cross certified with their Org(TheirOrg), and the device users are listed in our primary NAB, BES mail routes fine from MyOrg to Listed User/TheirOrg no problem.

The problem arises when a device user recieves mail from another member of /TheirOrg on the blackberry and replies to that message. The format of the Senders address on the Blackberry is Username/TheirOrg. The reply goes to Username/TheirOrg. BES W2/MyOrg picks up the message gives it to the router and now the router is attempting to route to Username/TheirOrg, an unlisted user and generates a delivery failure.

08/25/2009 08:37:05 PM Router: Unable to deliver message 000364DE, 000364DE to Username/TheirOrg
08/25/2009 08:37:05 PM User Username/TheirOrg not listed in Domino Directory



This the solution I want to put in place. I want my server to identify */TheirOrg as being part of Domain @ThierDomain and route the mail accordingly to their servers via Notes. I realize if the message were coming in as Username/TheirOrg@TheirDomain this would be easy but unfortunately that is not the case. How can I get the Router to identify and router to TheirDomain any mail for Unlisted User/TheirOrg

Assistance Please - All discussion welcome

Dan

Last edited by Dan Bell : 09-04-2009 at 03:54 PM. Reason: include bes type
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Old 09-04-2009, 06:03 PM   #2 (permalink)
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Make sure Directory Assistance is turned on for the BES. There is a registry key FromDomain, check that out:-

Article Title: Prepare the BlackBerry Enterprise Server for multiple Domino domains
Article Number: KB05221
Link: View Document
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Old 09-05-2009, 04:11 PM   #3 (permalink)
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Thanks I will look into that.
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