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Old 09-08-2009, 10:28 AM   #1 (permalink)
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Default Cannot de select sent items folder from folder redirection list

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Problem : when user disable sent items redirection from BB device, and save settings, after a while sent items folder comes back in folder redirection list as selected

Go to Messages>Options>Email Settings>Folder Redirection, and then "uncheck" the Sent Items box. save settings, go back in and sent items shows as selected again in folder redirection list (and yes I selected to save changes.)

when I go to BES server and look at user service access > Choose folder for redirectoin , it shows that inbox and sent items are selected, with other folders that user want to redirect

If i unselect sent items from BES server, then it stays that way and does not change back to selected on device , its been reported with 5 devices

BES : 4.1.6.13
Exchange 2007 SP1 MR5
BES databse hosted on SQL 2005 cluster

Last edited by SoUnCool : 09-08-2009 at 12:09 PM.
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Old 09-16-2009, 09:40 AM   #2 (permalink)
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Old 09-16-2009, 07:19 PM   #3 (permalink)
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sounds like a problem with the device / os ... any chance you can get one of them to upgrade the os?
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