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Old 09-08-2009, 02:16 PM   #1 (permalink)
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Howdy All,

I'm really not quite sure how to explain this... but I'll give it a go.

I have a blackberry 8830 and it is BES activated for ages now.

On my corporate mailbox (Exchange 2003 w/ Outlook 2003) I have several custom folders which I like to organize my e-mails.

When I go into the "Messages" on the blackberry, I press the Menu Key and click on "View Folder". I can see a LIST of all of my custom folders, however when I choose them to view it, they will be empty. There is one folder which has one item in it, however it was extremely recent (within the past few hours that I moved into the custom folder from the Inbox).

There are more items in the custom folders that go back by day. However for 99.9% of it, it shows up empty.

Any ideas why this is the case? Or how to correct this?

Many Thanks.

Last edited by Konsept : 09-08-2009 at 02:31 PM.
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Old 09-08-2009, 02:39 PM   #2 (permalink)
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Have you set them up for folder redirection?

Messages > Options > Email Settings > Menu Key > Folder Redirection. Then select which folders you would like to have redirected to your BB.
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Old 09-08-2009, 02:48 PM   #3 (permalink)
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Quote:
Originally Posted by jsconyers View Post
Have you set them up for folder redirection?

Messages > Options > Email Settings > Menu Key > Folder Redirection. Then select which folders you would like to have redirected to your BB.
I ticked off the folders I would like to get redirected (pretty neat... never seen that menu before - the folder redirection one I mean).

However, still no change as far as my e-mails not appearing in the custom folders.
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Old 09-08-2009, 02:51 PM   #4 (permalink)
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It will not populate previous email into those folders. Only messages you receive to those folders after you made the changes.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 09-08-2009, 03:42 PM   #5 (permalink)
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I ran into the same issue. Our admins only pushed the last two weeks of emails when we got setup on the BES. I had to re-email myself the older stuff that I wanted on the device.
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