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Old 09-09-2009, 09:14 AM   #1 (permalink)
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Default ESN Swap of phone

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I am in the process of writing up some documentation to follow for procedures such as ESN swapping of phones connected to our BES server. Is it possible to do an ESN swap for a user who is currently connected to the BES, then set a new activation password in BES and run the new handset through the activation process?

Just recently an employee in our company ended up killing her 3rd BB (in 10 months none the less) and we did an ESN swap through Verizon. The person that was handling the situation deleted her BES user account and re-created her. Then activated the "new" device for that user.

Would it have been better to just set a new activation password and then go to Enterprise Activation on the phone and re-activate? How would you handle this situation?
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Old 09-09-2009, 09:22 AM   #2 (permalink)
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Quote:
Originally Posted by DanielJay View Post
Is it possible to do an ESN swap for a user who is currently connected to the BES, then set a new activation password in BES and run the new handset through the activation process?
Absolutely. That's the proper way.


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Originally Posted by DanielJay View Post
The person that was handling the situation deleted her BES user account and re-created her. Then activated the "new" device for that user.
Yikes! Why? Deleting the BES account will wipe out the user's Wireless Backup and the user will need to start over from scratch and reconfigure all of their personalized settings on the newly activated device.
There's rarely a need to remove the user from BES and re-add them.

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Originally Posted by DanielJay View Post
Would it have been better to just set a new activation password and then go to Enterprise Activation on the phone and re-activate?
Yes, absolutely.

Quote:
Originally Posted by DanielJay View Post
How would you handle this situation?
My responses above should answer this.
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Old 09-09-2009, 09:27 AM   #3 (permalink)
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Thanks for the quick response. This has been very helpful.
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