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Old 09-10-2009, 10:01 AM   #1 (permalink)
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Default Device reactivations are not pulling the 14 days worth of email @ activation

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I'm having an issue with a couple of curves running 4.5 on BES 5.0
When we reactivate a device it does sync the 14 days/750(or what ever that number is) worth of email back top the device. It only has new stuff going forward from the activation...in one case it got 4 old email out of a box of 500+ with 60+ being with the 14 days.
Is there something I'm missing? Any help would be appreciated!
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Old 09-10-2009, 10:05 AM   #2 (permalink)
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You will only get pre-populated mail on a new device or a new account on the BES. If you're reactivating the same device for a user currently on the BES, you will NOT get pre-populated messages.

The good thing, with OS 4.5, the users can do a remote search of their mailbox to find older messages that are not stored on their devices.
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[BES 5.0.3 / GroupWise 2012 HP2]
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Old 09-10-2009, 10:33 AM   #3 (permalink)
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But I can delete the users out of BES and re add them and it will pre populate correct?
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Old 09-10-2009, 10:35 AM   #4 (permalink)
Knows Where the Search Button Is
 
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Do you know where on BES 5.0 the pre population stuff it? On 4.x is was...

1. Open BlackBerry Manager.
2. Highlight the Blackberry Server in the left pane.
3. Choose the Server Configuration tab at the top of the right-pane.
4. Click the Edit Properties link in the right pane.
5. In the Server Properties window, choose Messaging in the left pane.
6. In the right pane, adjust settings in the Message Prepopulation section.
~ Send Headers only = True/False
~ Prepopulation By Message Age = 5 (Maximum of 14 days)
~ Prepopulation By Message Count = 200 (Maximum of 750 messages)
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Old 09-10-2009, 10:37 AM   #5 (permalink)
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Quote:
Originally Posted by Stainless Steele View Post
But I can delete the users out of BES and re add them and it will pre populate correct?
This is correct. But you will lose their settings/data if you do it this way.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 09-10-2009, 10:43 AM   #6 (permalink)
Knows Where the Search Button Is
 
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When you talk about a user losing their settings/data when I delete and re add them to BES what does that really mean? What data and settings are they lossing? Help me understand what BES actually stores that would be lost.
Thanks!
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Old 09-10-2009, 10:49 AM   #7 (permalink)
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Thanked 139 Times in 120 Posts
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Take a look here to see what data/settings are stored:

KB11202 - How to enable automatic wireless backup - Port3101.org : Your BES Connection
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 09-11-2009, 12:18 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2009
Location: Columbus Ohio
Model: 8310
OS: 4.5.0.110
PIN: N/A
Carrier: att
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
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Thanks!
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