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Old 09-10-2009, 10:29 AM   #1 (permalink)
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Smile Deleting mails in outlook, mails not being deleted on blackberry pearl.

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hi
i have a user here whos blackberry is gone out of sync or something...
when he deletes his mails in outlook, they change is not being seen on his blackberry pearl. ie the offending mail is left on the blackberry.

whats the remedy for this?
we use a bes server / blackberry manager 4.0.7.8

Thanks
Damien
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Old 09-10-2009, 10:37 AM   #2 (permalink)
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Quote:
Originally Posted by LithiumKid1976 View Post
hi

we use a bes server / blackberry manager 4.0.7.8
**moved to the BES section**
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Old 09-10-2009, 10:40 AM   #3 (permalink)
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Welcome to the forums.

What happens if he deletes a message on the device, does it delete in Outlook? Does this same user have the same issue with read messages?

Does the user have Wireless Reconcile enabled on the device?
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Old 09-10-2009, 10:48 AM   #4 (permalink)
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Hi guys,
thanks for moving me to the correct location, and the quick reply..

i was just talking to him there, and he is actually away now for a few days, so ill have to follow up on this in a few days....ill reply with the info then.
Thanks again.
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Old 09-11-2009, 05:37 AM   #5 (permalink)
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Hi guys
just getting back to you now...

What happens if he deletes a message on the device, does it delete in Outlook? Does this same user have the same issue with read messages?
Both are failing, deleting on either outlook / blackberry fails to remove the mail from the other. ie deleted on blackberry, not delted in outlook, "read" in outlook, mails are showing as unread on blackberry

Does the user have Wireless Reconcile enabled on the device?
im not sure, and cant find the option for this, can you point me in the right direction? he did say that it was working up until a week ago.

thanks.
Damien
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Old 09-11-2009, 06:02 AM   #6 (permalink)
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On the device go to Messages - Options - Email Reconciliation and check the settings there. They should probably read

Delete On - Mailbox and handheld
Wireless Reconcile - On
On Conflicts - Mailbox or Handheld wins, user choice.
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Old 09-11-2009, 06:53 AM   #7 (permalink)
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hi David
thanks for that info, it sorted it out. he must have turned off the wireless and or the Wireless Reconcile options.
once i brought back the wireless, and changed the settings to the ones you mentioned it worked again, just needed to do "Reconcile now" option i think it was.

thanks again.
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