First, restart the Server running the Blackberry Server, otherwise the counter will not be reset.
Did you try this workaround to fix log the login credentials ?
To work around the issue, perform one of the following options:
On the server where the BlackBerry Administration Service is installed, navigate to this directory:
<drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\bin
Run the following command:
basUtility "C:\Program Files\Java\jre1.5.0_15" "C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS" encode "<LDAP Password>" > C:\Output.txt
Open the text file created in Step 2.
Copy the hashed version of the password to your Microsoft SQL Server.
Run the following SQL Query against the BlackBerry Configuration Database:
update BASAuthenticationCredentials set password = '<contents of output.txt>' where AuthenticationType LIKE '1'
Restart the BlackBerry Administration Service services.
Log in to the BlackBerry Administration Service using Microsoft Active Directory.
If not, do it. It will not make the situation worser then it is.
If you not have done it already, install the MR1 or MR2 release for BES 5.0 because then, this problem will not occur again.
Even if you are sure, you did not change anything, its better to do this first to rule out this problem.
If you need a program for running the sql query, get it here ( bbdbupdate.exe ) http://www.blackberry.com/btsc/viewA...mentID=KB15058