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Old 09-15-2009, 04:48 AM   #1 (permalink)
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Default Keep having to run enterprise activation when battery dies on handheld!?!?

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Hi,

Hope you can help with this as this has been bugging us for ages and have been told by various sources that this is something that has been configured on our BES server but know idea how to change this.

On our BES we support 60+ handhelds. Whenever the battery dies on a handheld (which seems to be far too often!) the phone doesn't reactivate with the server automatically and loses it's emails. We then have to reissue an enterprise activation password and reactivate.

On a weekly basis for quite sometime we have just been putting up with this however if anyone is aware of any settings or tweaks to our IT policy that we can make so when phones are plugged back in after having a flat battery, they reactivate then this would be great.

Thanks,
kris
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Old 09-15-2009, 06:07 AM   #2 (permalink)
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Check this policy setting:
IT Policy > Security > Secure Wipe if Low Battery = ??

My guess is it's set to TRUE.
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Old 09-15-2009, 06:36 AM   #3 (permalink)
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Default Thanks!

That's a great help thanks.

We use several IT Policies and with your guidance I have found the settings and you are correc that it is set to "True"....even our IT Manager had no idea about that setting.

I've now changed this to "False" so guess we'll see what happens. i can't belive it's as easy as that and the company have put up with this for over 2 years lol!

Thanks again,
Kris
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Old 09-16-2009, 07:02 PM   #4 (permalink)
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Rather than setting it to false, why not look at what the default setting is ... I'm sure that it is false. So instead of setting it to false you can leave it as blank which is false.
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