09-15-2009, 08:37 PM
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| | Problem with contact data being deleted
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I am having a problem with my bb in which it is having data on the contacts delete randomly and then appear again. For example I get a pin from someone and then I answer and the answer is to the person's email on their bb instead of their pin. Then i try a new pin to the person and I get that the person has no pin. i reset the device and the pin is back on the person's contact data.
This bb is on the BES server. One thing that I noticed is that on the address book at the top of each contact says the following "Synchronize Using: Desktop". I noticed that the bbs that I have seen that do not have the "Synchronize Using: Desktop" on their contacts are working fine and data is not deleted. The funny thing is that there are some bbs within where I work that have the exact same IT Policy assigned and yet they do not have this problem and there is no "Synchronize Using: Desktop" on the top of each contact. I have tried to scrub the bb and then reload the contacts and not the service book but this does not seem to fix the problem. I have also tried to add a contact and it will say "Synchronize Using: Desktop" even on a new one that I create. There are a few more BBs where I work that have the same problem and the same characteristics as I have described. If anyone has an idea of how to solve this, please let me know.