BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-17-2009, 04:51 AM   #1 (permalink)
New Member
 
Join Date: Sep 2009
Model: 8900
PIN: N/A
Carrier: MTN
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Communicator 2007 And Blackberry Integration

Please Login to Remove!

hello colleagues,

Wondering if anyone has been able to integrate BES with Communicator 2007.

I have been able to configure my blackberry server to support ocs. however, while some users can sign in successfully, some users are unable to. Error message: "devices has been denied access by the server". these uers already have connection and collaboration services enabled on the BES.

Also these affected users who are unable to sign in from their devices, can sign in successfully on some other devices.

Pls i need some help. thanks
Offline  
Old 09-17-2009, 05:19 AM   #2 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Is that really the error message? If so the grammar sucks ...

Are all of these users on the same BES?
Offline  
Old 09-17-2009, 06:44 AM   #3 (permalink)
New Member
 
Join Date: Sep 2009
Model: 8900
PIN: N/A
Carrier: MTN
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Communicator 2007 And Blackberry Integration

error msg : "device has been denied access by the server"

yep users are on same BES box.

Last edited by ifslim : 09-17-2009 at 06:46 AM.
Offline  
Old 09-20-2009, 04:02 PM   #4 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This is from a Sametime client issue ... but there could be a similar issue with OCS. Are you using the newest BB OCS client?

Quote:
SDR 181474
If a user has a large number contacts in the contact list (for example, over 100 contacts in a public folder), the user might receive a “Device has been denied access by the server” error message when logging in. This issue only occurs if the BlackBerry Collaboration Service uses a proxy server.
Workaround
Restart the BlackBerry Collaboration Service.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.