Originally Posted by malarie
My colleague have a 8830 registered in the BES. Hes goin to work in our European office for a year, so he bought a Curve in France, with a dataplan over there. i am used to activate 8830s, but when it comes to curves, there is an new option in the activation process: Activation Server Adress what should i enter there?
shuld i delete his user and reattach it on the BES? Or the new phone will be detected automatcally?
The dataplan must be suitable for BES ( enterprise ). If you go in some shop and buy a device with a dataplan, you can be sure that they sell you the wrong one.
Before doing any further troubleshooting, call the provider and let them confirm/recheck if the SIM/device is correctly provisioned for connecting to your own Blackberry enterprise server.