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Old 09-17-2009, 02:40 PM   #1 (permalink)
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Default IT Policy Rejected

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I have a device that is on Sprint. It's the user's personal Blackberry. I verified that he has the correct data plan that allows it to connect to a BES. Everytime I try to activate it, I get an error stating IT Policy Rejected. I do know that he has the device connected to a home Outlook account.

I wiped the device, but still receive the error.

I have searched these forums and could not find an answer besides wiping the device.

Any thoughts?
Old 09-17-2009, 02:55 PM   #2 (permalink)
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There is this KB, but it seems you've already wiped the device.

KB04533 - IT Policy Rejected - : Your BES Connection

You could try resetting the device to factory defaults and see if that works.
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Last edited by juwaack68 : 09-17-2009 at 02:58 PM.
Old 09-21-2009, 12:38 PM   #3 (permalink)
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wrong post..
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