BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 09-17-2009, 01:40 PM   #1 (permalink)
Knows Where the Search Button Is
Join Date: Jan 2007
Model: 8310
Carrier: ATT
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default IT Policy Rejected

Please Login to Remove!

I have a device that is on Sprint. It's the user's personal Blackberry. I verified that he has the correct data plan that allows it to connect to a BES. Everytime I try to activate it, I get an error stating IT Policy Rejected. I do know that he has the device connected to a home Outlook account.

I wiped the device, but still receive the error.

I have searched these forums and could not find an answer besides wiping the device.

Any thoughts?
Old 09-17-2009, 01:55 PM   #2 (permalink)
iPhone Convert
juwaack68's Avatar
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,876
Post Thanks: 3
Thanked 75 Times in 56 Posts

There is this KB, but it seems you've already wiped the device.

KB04533 - IT Policy Rejected - : Your BES Connection

You could try resetting the device to factory defaults and see if that works.
No longer a BES Admin, but it was fun while it lasted!

Last edited by juwaack68 : 09-17-2009 at 01:58 PM.
Old 09-21-2009, 11:38 AM   #3 (permalink)
BlackBerry Extraordinaire
Join Date: Mar 2007
Model: Z10
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts

wrong post..

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.