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Old 09-17-2009, 03:33 PM   #1 (permalink)
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I am running BES Professional 4.1.4.17 on a MS Small Biz Server with Exchange 2003. Both components have been patched as much as possible (the BES Pro newest patch stops at .4)

I have two users, out of about 5, who have 'occasional' won't delete issues. They delete off their Outlook, and 1 time out of 30, it doesn't delete off their BB.

I have gone up and down the server settings:
- the Hard Delete is set to True
- the CDO and MSMapi DLL issue doesn't count, because both systems are on the same box.
- nothing relating to time (i.e. not giving it enough to delete).

Is there any other possible thing I could be looking at?

Thanks,

Tony
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Old 09-17-2009, 03:44 PM   #2 (permalink)
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This will explain a lot about reconcile
View Document

I have also changed the messages state size to 500 and it cured most of our issues.
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Old 09-20-2009, 04:09 PM   #3 (permalink)
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If you're going to increase the message state database bump it to the max (1000) ... I've done this in several places and the memory impact is not noticeable.
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