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Old 09-19-2009, 08:49 PM   #1 (permalink)
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Default Couple of BPS issues\questions

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1. I am running BPS on VMWare Server 2.0 (only two users). One user got a new BB. I enabled USB support and the VM seems to see the device but admin console only shows com1 and com2. Any tricks around this? Can I add via desktop manager from a Vista machine?

2. Once I get the device added, should I assign new or delete and readd user?

3. I upgraded from Exchange 2003 to 2007 months ago.. now edit mapi profile cannot resolve when I click check name. Ideas why?

Thanks all!
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Old 09-20-2009, 04:54 AM   #2 (permalink)
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The smoothest way for the user is to use the "change device" assistant which comes with the blackberry desktop software.
Otherwise, just make a wireless activation of the new BB. All important data should be retained.

Did you download an install the mapi32dll and cdo ?
http://www.microsoft.com/downloads/d...displaylang=en
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Old 09-20-2009, 01:25 PM   #3 (permalink)
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I have installed and reinstalled 1.2.1 CDO and MAPI.. still says can't find server
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Old 09-20-2009, 04:28 PM   #4 (permalink)
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remove the Exchange 2003 MAPI/CDO components
remove the Exchange 2007 ones also
set BPS services to manual
reboot server
Install Exchange 2007 MAPI / CDO 1.2.1 components
set BPS services to automatic
Edit MAPI profile to verify MAPI is happy
reboot server or start services
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Old 09-22-2009, 11:24 AM   #5 (permalink)
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no go... still get server name cannot be found.
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Old 09-22-2009, 11:37 AM   #6 (permalink)
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Does your dns work ok ?
( Does the dns-server entry in the tcp settings of the bps points to a dns server which carries an actrive directory integrated dns zone of your domain ?)
Do you have errors in your dns-servers log ?
Have any other workstations problems creating a new mapi profile, and, which dns server do they use ?
Have you checked your dns with dcdiag ?
In a command window on the bps, do "nslookup exchangeservername" (not the fqdn like host.domain.com but only the host portion) ?
Do you have more then one domain controller or, more then one exchange server (and, is one of the dcs running w2k, or one of the exchange servers exchange 2k or 2k3 ?
Have you searched the disk of the bps for other occurrencies of mapi32.dll and cdo.dll ?
The vmware server:
Does it run on your DC ? If yes: disable all not used virtual network interfaces ( vmware nat, vmware host only), manually remove any wrong duplicate dns entried of the DC from your dns zone. Reboot the BES/BPS.

Last edited by nobody7290 : 09-22-2009 at 11:40 AM.
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Old 09-22-2009, 08:28 PM   #7 (permalink)
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post a screenshot.
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Old 09-22-2009, 10:27 PM   #8 (permalink)
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DNS is fine. I only have one DC which is DNS and other clients can create MAPI profiles and resolve exchange server without issue.

Mapi32.dll is in c:\windows\system32 (no CDO.dll)

There is a EXMAPI32.dll and cdo.dll in a C:\program files\ExchangeMapi

Here are the errors I am seeing:









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Old 09-23-2009, 04:33 AM   #9 (permalink)
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"The Name Could Not Be Resolved" Error Message When You Add Additional Mailboxes to Your Outlook Profile
(but I dont think, this applies here)

Try, if its a problem of the user:
go to a different machine, where outlook is installed.
logon as the besadmin account.
setup outlook for the besadmin account.

does that work ?

if your besadmin account has no exchange mailbox, create one, wait, until the Receipient update has been completed or manually force the update on the exchange server. Again try to setup outlook on a workstation with the besadmin account. Then, make a new try on the BES server.

if your besadmin is hidden from the GAL, unhide it.

Last edited by nobody7290 : 09-23-2009 at 05:05 AM.
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Old 09-26-2009, 01:03 PM   #10 (permalink)
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Hey guys.. making progress. I removed an internal split dns (not sure that would matter) and rebooted my servers in this order DC > Exchange > BPS.

Devices are now checking and are receiving mail.

However, I am still getting the MAPI profile errors. My besadmin account has a mailbox.

Here is the weird thing.. If I edit an existing outlook profile the server name and besadmin account resolves fine.. however if I create a new, I get server not found. I am using outlook 2007. I don't get it.
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Old 09-26-2009, 01:38 PM   #11 (permalink)
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Did you check this:
The vmware server:
Does it run on a DC or on your exchange ? If yes: disable all not used virtual network interfaces ( vmware nat, vmware host only), manually remove any wrong duplicate dns entried of the DC from your dns zone. Reboot the BES/BPS.
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Old 09-30-2009, 10:21 PM   #12 (permalink)
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My DC, Exchange and BPS are all on VM. I will try what you suggested.
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Old 10-01-2009, 03:03 AM   #13 (permalink)
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These interfaces are only on the real machine, where the vmware host runs. Windows enters all the interfaces in the DNS.
If your VMware NAT interface has 10.0.0.1 and, your for example, the DC runs on the real machine windows will make a DNS entry with the name of the DC and the 10.0.0.1 address in the DNS zone in addition to the correct ip.
Clients will then randomly use the wrong address to talk to the DC, and, get no correct answers.
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