BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 09-22-2009, 01:38 PM   #1 (permalink)
New Member
Join Date: Sep 2009
Model: 9530
Carrier: Telus
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Using a BES without a SIM card

Please Login to Remove!


My work phone is on the Telus network and doesn't require a SIM card. I have a Blackberry 9530 and am having issues syncing.

I look on our BES server and the rest of the enteries have Telus listed as the Active Carrier and when you go to properties you see the Blackberry device listed but in mine you don't.

The sync is basically stuck and my address book and other things are not coming over.

We are using BES and I have Desktop Manager 5.0.

Do I need a SIM card or is there something else I need to do.

Old 09-22-2009, 01:47 PM   #2 (permalink)
Thumbs Must Hurt
Join Date: Aug 2009
Location: South Dakota
Model: 8310
OS: 4.5
Carrier: att
Posts: 88
Post Thanks: 0
Thanked 0 Times in 0 Posts

with a BES, you shouldnt need DTM. make sure that you have the correct plan. personal vs enterprise. you want the latter. Not sure how Telus works but I would contact your IT dept and conference in your carrier's Data support for assistance to make sure that the acct is setup properly.
Hey OrangeBDS......Do you know the bird? .....The bird is the word!
Old 09-22-2009, 02:54 PM   #3 (permalink)
Dubdub's Avatar
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts

Did you try a battery pull ? That seems to fix many problems.
-->>BB FAQ

-->>Stinsonddog's Tip Site!


If someone helps, tell them by clicking the Thanks button.!!
Old 09-22-2009, 02:58 PM   #4 (permalink)
BlackBerry Elite
knottyrope's Avatar
Join Date: Jan 2008
Location: Massachusetts
Model: PRIV
OS: 5.1.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,234
Post Thanks: 372
Thanked 380 Times in 350 Posts

possible your device XML is out of date

How to update the device.xml and vendor.xml files
View Document KB13589
unlock your phone here
I am on
BES 12 running sweet for my DTEK60
Old 09-22-2009, 08:36 PM   #5 (permalink)
BlackBerry Genius
hdawg's Avatar
Join Date: Aug 2006
Model: hdawg
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts

try deleting the SYNC service book, wait 10 seconds and undelete the SYNC service book.
Old 09-25-2009, 12:57 PM   #6 (permalink)
Thumbs Must Hurt
Join Date: May 2007
Model: 8310
Carrier: AT&T
Posts: 117
Post Thanks: 0
Thanked 0 Times in 0 Posts

i don't think you ever completed enterprise activation. verify that you get through that 100% first...

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.