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R3gan 09-28-2009 07:18 AM

BES 5.0 Activation Problems

I am having great difficulties in activating a BB Bold using bes 5.0, BES has been installed on a Windows Server 2003 machine and is using exchange 2007 on a separate Windows server 2003 64 bit machine. (The server in which bes is installed on is 32bit, as I am aware it is not compatible with 64bit)
Bes seems to be installed correctly as well as permission for besadmin, I have done an IEMSTest.exe permissions test and the result was successful.

C:\Documents and Settings\besadmin>"C:\Program Files\Research In Motion\BlackBer
ry Enterprise Server\Utility\IEMSTest.exe"
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - besadmin

Cheryl Coucher: Opening message store using
/o=Artigiano/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recip
/o=Artigiano/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Confi
guration/cn=Servers/cn=BEKO/cn=Microsoft Private MDB
Cheryl Coucher: Mailbox opened successfully
Cheryl Coucher: Root Folder opened successfully
Cheryl Coucher: Folder created successfully
Cheryl Coucher: Test folder deleted successfully
Cheryl Coucher: MAPI test completed successfully
Cheryl Coucher: CDO Server Name: BEKO
Cheryl Coucher: CDO Mailbox DN: /o=Artigiano/ou=Exchange Administrative Group (F
Cheryl Coucher: CDO logon successful
Cheryl Coucher: Get default calendar folder successful
Cheryl Coucher: Get calendar folder name successful: 'Calendar'
Cheryl Coucher: CDO test completed successfully
Cheryl Coucher: Active Directory permissions test completed successfully

Now, I login to the admin web console as besadmin and create a new user, assign a activation password, the activation email with the .edt attachment goes through to the users inbox where it remain for a short period then disappears, assuming this email has now been processed by a bes service.
On the hand held I navigate to setup email>work account with BES>And enter details, email, password, leaving Activation server address blank as I am lead to believe this is not nessacary.

I am then prompt with an "Activating......" Message.
This is as far as it gets, after some time it performs a retry but never gets any further.
The handheld has full signal, sim card, GPRS signal and is also connected to our WLan.

We have spent some time trying to get this to work and I have scoured these forums to establish a solution, yet we still can't get it to work.
Any help will be appreciated and I hope I have provided enough information as to where we are with it at the moment.

Server: BES 5.0 Installed on MS Server 2003
Exchange: MS Exchange 2007
Handheld: BB Bold, Carrier: uk 02

Thanks in advance,

R3gan 09-28-2009 08:58 AM

Update: Thought this info from the activation menu for ongoing activations would be useful. This is for one I kicked of a few minutes ago.

Email Ongoing Starting key exchange 9/28/09 2:51:41 PM
Synchronization Ongoing Waiting for recognition of valid user activation response before continuing with processing. 9/28/09 2:51:41 PM
Policy Ongoing Waiting for recognition of valid user activation response before continuing with processing.

The .dat email arrived in my inbox shortly after initiating activation from the handheld, within seconds it left inbox presumably by BES.

Anyone have any ideas as to where our problem may lie or suggestions, I would be most grateful.

T. Regan

DarkServant 11-12-2009 03:26 AM


I've got the same problem.
I use a blackberry with a sim that worked till today morning.:smile:

Any ideas?


Flare3 11-12-2009 06:10 PM

I've seen outlook toss the .edt file into junk mail. I've found not having outlook open when trying to activate can help... :)

In regards to the SIM, if you think it's a SIM problem try swapping a working SIM in, if it starts working again, call the provider. I've seen the telco's mess up so many times...

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