Originally Posted by Claidheamhmor
I've done the command on our BES server (4.1.6), but more than a day later, I'm not seeing any new icon. I have resent service books from the server. What am I missing here?
When you say you've "done the command", does that mean you've made the necessary SQL database changes?
Is your SQL database remote or local to BES?
You've followed KB15003 carefully and didn't get an errors at all?
Are you sure the Desktop mail icon simply isn't hidden ?