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Old 10-07-2009, 03:19 PM   #1 (permalink)
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I have one user that says he is not receiving any new messages but if I do a <confirm> test message I get a reply back from the user that the message was successfully delivered to the device. I had the user check the date and he says it is correct. Unfortunately I don't have the device in front of me. He's about to get on a plane. Ugh. User says he's pulled the battery and rebooted and user can get a PIN message

Anyone have any suggestions? thanks.
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Old 10-07-2009, 03:22 PM   #2 (permalink)
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Does the user have the date/time set correctly on the device?
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Old 10-07-2009, 03:30 PM   #3 (permalink)
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yeah that was one of the first things I had him check. He says the data is correct. I had him go to the Date/Time section under options.

He also says he gets no indication/alert that a message has arrived except when I PIN him.
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Old 10-07-2009, 04:48 PM   #4 (permalink)
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Check Folder redirection from the device or BES to see if inbox is unchecked...
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Old 10-12-2009, 12:33 PM   #5 (permalink)
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He was mark at the default Inbox only. His web browser wouldn't work either. We ended up wiping the device and re-adding to the BES. Working much better now.
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