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Old 10-12-2009, 11:37 AM   #1 (permalink)
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Default User continuously getting BEW activation/ecryption email

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Hello,
We have a user who was added to the BES server and attempted to active before she upgraded her service plan. After finding out the cost of upgrading her plan, she decided not to use BES and to only use Desktop syncing. I removed her from BES, and since she's been getting the encryption messages, the ones from network@etp...., every 20 minutes. I added her back to BES and re-deleted her, but it hasn't helped. The only entry in the logs I found are from the add and deleting this morning. Have any of you seen this an know how to fix it? I'm posting the ones from the MAGT log, I can post others if needed.

[40682] (10/12 09:29:35.752):{0x19F0} AddPagerToList(Minnie L Mouse) - UserId=22
[30041] (10/12 09:29:35.767):{0x19F0} Starting handheld for Minnie L Mouse
[40704] (10/12 09:29:35.767):{0x19F0} MAPIMailbox::MAPIMailbox(2) ServerDN=/o=GeorgiaPerimeterCollege/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=mailboxes/cn=Microsoft Private MDB, MailboxDN=/o=GeorgiaPerimeterCollege/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=mmouse
[40739] (10/12 09:29:35.767):{0x19F0} MAPIMailbox::MAPIMailbox(2) - ResolveName[1] success for DisplayName='/o=GeorgiaPerimeterCollege/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=mmouse'
[40430] (10/12 09:29:35.799):{0x19F0} {Minnie.Mouse@gpc.edu} MAPIMailbox::MAPIMailbox(2) - Mailbox opened on session 0x019e27c0 (mailboxes)
[40153] (10/12 09:29:35.892):{0x19F0} PMDatabase::OpenNamedFolder: opening existing folder 'BlackBerryHandheldInfo'
[40155] (10/12 09:29:35.892):{0x19F0} PMDatabase::OpenNamedFolder: opened an existing folder 'BlackBerryHandheldInfo'
[30137] (10/12 09:29:36.002):{0x19F0} {Minnie L Mouse} User pending for delete - not started
[50079] (10/12 09:29:36.002):{0x19F0} 1 user(s) failed to initialize
[30362] (10/12 09:29:36.002):{0x19F0} This agent will handle 16 user(s)
[30000] (10/12 09:29:36.002):{0x19F0} Optimize ThreadPools, total number of started users 15
[40413] (10/12 09:29:36.002):{0x19F0} Before optimization: total number of worker threads 15, where 2 non-removable
[40416] (10/12 09:29:36.002):{0x19F0} Thread pool for session 0x019e27c0 (mailboxes) has 15 threads to serve 15 handhelds
[40417] (10/12 09:29:36.002):{0x19F0} After optimization: total number of worker threads 15, where 2 non-removable
[30045] (10/12 09:29:36.002):{0x1914} Stopping handheld for Minnie L Mouse
[50095] (10/12 09:29:36.002):{0x1914} [AUDIT] Minnie L Mouse - User removed from the BES
[30217] (10/12 09:29:36.002):{0x1914} Deleting account for Minnie L Mouse...
[40153] (10/12 09:29:36.017):{0x1914} PMDatabase::OpenNamedFolder: opening existing folder 'BlackBerryHandheldInfo'
[40155] (10/12 09:29:36.017):{0x1914} PMDatabase::OpenNamedFolder: opened an existing folder 'BlackBerryHandheldInfo'
[30362] (10/12 09:29:36.252):{0x19F0} This agent will handle 15 user(s)
[30000] (10/12 09:29:36.252):{0x19F0} Optimize ThreadPools, total number of started users 15
[40413] (10/12 09:29:36.252):{0x19F0} Before optimization: total number of worker threads 15, where 2 non-removable
[40416] (10/12 09:29:36.252):{0x19F0} Thread pool for session 0x019e27c0 (mailboxes) has 15 threads to serve 15 handhelds
[40417] (10/12 09:29:36.252):{0x19F0} After optimization: total number of worker threads 15, where 2 non-removable
[45067] (10/12 09:29:36.252):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table DSUPRequest where UserConfigId=22
[45067] (10/12 09:29:36.252):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table ITAdminQueue where UserConfigId=22
[45067] (10/12 09:29:36.252):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table MbAddressLookup where UserConfigId=22
[45067] (10/12 09:29:36.252):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table MbCalendarSync where UserConfigId=22
[45067] (10/12 09:29:36.252):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table MbFolderSync where UserConfigId=22
[45067] (10/12 09:29:36.252):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table MbMailSync where UserConfigId=22
[45067] (10/12 09:29:36.252):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table MbParm where UserConfigId=22
[45067] (10/12 09:29:36.252):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table MbPimSync where UserConfigId=22
[45067] (10/12 09:29:36.252):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncBackupRestore where UserConfigId=22
[45067] (10/12 09:29:36.252):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncConfig where UserConfigId=22
[45067] (10/12 09:29:36.252):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncDeviceConfig where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncDeviceMgmt where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncDeviceMgmtSummary where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncDeviceUserState where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncExchangeState where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncLBS where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncNotesDocumentState where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncNotesUserState where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncRecordState where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncRequest where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table SyncUserState where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table UserComponentAffinity where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table UserComponentMap where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table UserITPolicy where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table UserStats where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table WLANUserConfigSets where UserConfigId=22
[45067] (10/12 09:29:36.267):{0x1914} {BESDB_DeleteUserChildTables} Deleting from Table WorkQueue where UserConfigId=22


Thanks All,
Sam
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Old 10-15-2009, 02:46 AM   #2 (permalink)
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Default

The user Desktop Manager is installed for using BES.

Ask the user to uninstall and reinstall the DM for usage with BIS.


Cheers
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Muzammil Qazi
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