BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-12-2009, 01:06 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Cannot create user after removing same user

Please Login to Remove!

I'm fairly new to BES and I was setting up a test account on Friday. The device wasn't activating, so I deleted the user from BES using the "Yes - Delete the user and remove the BlackBerry information from the user's mail system " option, because I was going to try a device that I knew had BES activated through the carrier. (turns out the first device indeed was only using BIS not BES)

But now, when I go to create a user using the same email address, it can't find the user. However, if I try to add the user from the company directory, I get the following: "The specified user already exists in the available user list."

So basically, this person exists but they don't exist. The Exchange account is fine, can log in through Outlook, OWA, ActiveSync, etc, but BES just can't add it again. I'm using BES 5.0 running on Server 2003, Exchange 2007 on Server 2008 and the AD environment is on 2008 servers with 2003 compatibility.
Offline  
Old 10-12-2009, 03:19 PM   #2 (permalink)
New Member
 
Join Date: Apr 2005
Model: 9100
Carrier: AT&T
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Same Issue

I'm having the same issue. Haven't been able to try a server reboot yet since it's running other applications.


SBS 2008 / Exchange 2007 / BES 5.0
Offline  
Old 10-12-2009, 06:20 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I did a reboot on Friday, waited over the weekend, and rebooted this morning. Still no luck. I've verified that new AD users are being pulled over by refreshing the available user list. So this user is just in limbo some how?
Offline  
Old 10-12-2009, 06:26 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Also, if I change the user's default SMTP address, it will add it to the list of available users, however, if I change it back to what it should be, it disappears again.
Offline  
Old 10-12-2009, 07:16 PM   #5 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Have you verified that the user's account isn't hidden? I had this happen recently where I had to remove a user and then they weren't available to add again. The Exchange team had to un-hide the account (not sure how it got hidden in the first place) and then I was able to add them on the BES again.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 10-13-2009, 02:54 AM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2007
Location: Fort Leonard Wood, MO
Model: 9650
OS: 6.0.0.719
PIN: 3306BEB2
Carrier: Verizon
Posts: 102
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Alexmetal, have you found a solution for it by chance? Things like this are always beneficial to newer BES Admins that come on the forums looking for help.
__________________
Jacob
Partner & I.T. Consultant
Buzzworthy Consulting

Devices:
BlackBerry Bold 9650
BlackBerry Playbook
iPhone 4S 32GB
HTC DROID Incredible 2
Offline  
Old 10-13-2009, 10:55 AM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by juwaack68 View Post
Have you verified that the user's account isn't hidden? I had this happen recently where I had to remove a user and then they weren't available to add again. The Exchange team had to un-hide the account (not sure how it got hidden in the first place) and then I was able to add them on the BES again.

I assume you mean make sure the user isn't hidden from address lists, correct? User is not hidden. I tried hiding then unhiding, and nothing. The strangest thing about all of this is that it doesn't pull the user from the company directory when I search for all available users, but when I try to manually add from the company directory, it says that the user already exists in the available list. That's the strange thing.

So still no solution. Luckily this is a test environment so nobody is down or without anything really right now. Unfortunately the mailbox is not one that I can delete and re-add to Exchange to see if that changes anything. The SMTP bit is weird though. It's like it's just not reading that specific SMTP address..

Last edited by alexmetal : 10-13-2009 at 11:09 AM.
Offline  
Old 10-13-2009, 11:10 AM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm opening a case with RIM on this.. Seems like some sort of bug. And I can't find a KB article on it anywhere. I can find plenty for new AD users not showing up, but new AD users are showing up just fine for me.
Offline  
Old 10-13-2009, 12:57 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

when you select a user for deletion, they arent actually deleted right then. they are queued for deletion and then deleted when the command is processed. in bes 4.1 you can see users in pending delete state and manually purge them but im not sure where to do this in bes 5.0 yet.

this sounds like what is happening to you since it says the users already exists.
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 10-13-2009, 01:44 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by RadHaz75 View Post
when you select a user for deletion, they arent actually deleted right then. they are queued for deletion and then deleted when the command is processed. in bes 4.1 you can see users in pending delete state and manually purge them but im not sure where to do this in bes 5.0 yet.

this sounds like what is happening to you since it says the users already exists.
Is there anyway to purge that? Or force the deletion to occur right now? It's been 5 days since I actually hit "Delete", shouldn't the command have processed by now? Or is there a set amount of time that it waits?
Offline  
Old 10-13-2009, 07:23 PM   #11 (permalink)
New Member
 
learnfrommistakes's Avatar
 
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: verizon at&t
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Fix to BES can't re-add a user after deletion

open the BAS,
Select Manage users,
under Search for users, click on "Advanced Search"
Under the "Email criteria" change "Queued removal of BlackBerry Services:"
to "True"
than hit "Search"

this should pull up your Pending Deleted user,
than Click on his name,
it will bring you to another screen,
select a button that says something like "Immediately delete pending user",
than it will give you a message stating a success,
than you should be ready to re-add the user.

*You might have to restart the Service on the BES called "Blackberry MailStore Service"
Offline  
Old 10-14-2009, 05:40 AM   #12 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by learnfrommistakes View Post
open the BAS,
Select Manage users,
under Search for users, click on "Advanced Search"
Under the "Email criteria" change "Queued removal of BlackBerry Services:"
to "True"
than hit "Search"

this should pull up your Pending Deleted user,
than Click on his name,
it will bring you to another screen,
select a button that says something like "Immediately delete pending user",
than it will give you a message stating a success,
than you should be ready to re-add the user.

*You might have to restart the Service on the BES called "Blackberry MailStore Service"
Excellent. That did it. I didn't have to restart the Mailstore service though. (One of the things I tried first last week)

Is there any reason it keeps the user queued for deletion for so long? Is there any way to change that setting?

Thank you so much for the help! Great first post!
Offline  
Old 10-14-2009, 06:01 PM   #13 (permalink)
New Member
 
learnfrommistakes's Avatar
 
Join Date: Oct 2009
Model: 8330
PIN: N/A
Carrier: verizon at&t
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Do not know if you can change the time on the deletion of users. I've only had this problem with one user, all other users are removed before I can check to see if they are pending (about 30 seconds).
__________________
I always learn the hard way
Offline  
Old 10-15-2009, 11:00 AM   #14 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Weird.. Thanks for the help though!
Offline  
Old 01-25-2010, 09:52 AM   #15 (permalink)
New Member
 
Join Date: Apr 2006
Location: London
Model: 9700
OS: Win7
Carrier: Vodafone UK
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi all,

We seem to be having the same exact issue as above, in that, the user exists but "doesn't".
We have tried the below fix, but unfortunately to no avail.

The Exchange account is fine, can log in through Outlook, OWA etc, but BES just can't add the user in again. We are using BES 5.0.1 running on Server 2008, Exchange 2007 on Server 2008 and the AD environment is on 2008 servers with 2003 compatibility. SQL database is on a seperate server running SQL 2005 on server 2003 SP2.

We also realise BES have removed the SQL job RIMpurgedeletedUsers as of BES 4.6 SP5 - is there anyway of adding this job on manually maybe?

Any guidence to resolving this would be much appriciated,

Kobir
Offline  
Old 02-04-2010, 04:00 PM   #16 (permalink)
New Member
 
Join Date: Feb 2010
Model: 7100t
PIN: N/A
Carrier: IT
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hello everybody , i have exactly the same problem as kahmel.

I cannot see any new created users in my AD.

any help ?

Last edited by badis : 02-04-2010 at 04:04 PM.
Offline  
Old 02-12-2010, 03:40 PM   #17 (permalink)
New Member
 
Join Date: Feb 2010
Model: 8830
PIN: N/A
Carrier: Telus
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Try using this command sequence to manually initiate the purging of deleted users, so that you can add them again:

-open command prompt
osql -E
1>use BESMgmt
2>select DisplayName from UserConfig
3>go

This will (should) give you an output with all the DisplayName's in your database. Locate the user in question, and then follow the next steps:

-still in the command prompt
1>use BESMgmt
2>delete from UserConfig where DisplayName=xxx8221;name from last stepxxx8221;
3>go
Offline  
Old 02-26-2010, 06:57 PM   #18 (permalink)
New Member
 
Join Date: Jan 2005
Location: Portland, Oregon
Model: 9000
Carrier: a t & t
Posts: 8
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

mhulaibi, thank you that is exactly what I needed!

-jh
Offline  
Old 06-02-2010, 04:24 AM   #19 (permalink)
New Member
 
Join Date: Jun 2010
Model: C8900
PIN: N/A
Carrier: Proximus Vodafone
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Same problem no solution yet

Hello,

I'm having the same problem.
But I can't find the user in the Advanced Search and using
the "osql -E -S SERVERNAME\instance" command I see no displaynames (0 rows affected)

I also rebooted the server and in the osql command tried following:
delete from userconfig where mailboxsmtpaddr=''''
but no luck either

Can anyone help me with this one?

Thanks a lot
Offline  
Old 11-24-2010, 11:09 AM   #20 (permalink)
New Member
 
Join Date: Nov 2010
Model: 8520
PIN: N/A
Carrier: Telcel
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Cannot create user after removing same user

Quote:
Originally Posted by mhulaibi View Post
Try using this command sequence to manually initiate the purging of deleted users, so that you can add them again:

-open command prompt
osql -E
1>use BESMgmt
2>select DisplayName from UserConfig
3>go

This will (should) give you an output with all the DisplayName's in your database. Locate the user in question, and then follow the next steps:

-still in the command prompt
1>use BESMgmt
2>delete from UserConfig where DisplayName=”name from last step”
3>go


When I do this, I receive the following message:

Could not locate entry in sysdatabases for database "BESMgmt"

Does it mean I don't have a DB named BESMgmt? How can I find the names of the databases I'm using?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.