Hello

I have a large number of users that will be moving onto my BES 5.0 environment from a BES 4.0 one.

Apart from having them removed from their previous BES server and wiping the handheld do I need to consider anything as regards the IT policy they have on the smartphone?

From my understanding the IT policy is not removed solely by performing a smartphone wipe. I know that the IT policy on the BES 4.0 environment was just the Default one and it doesn't "do" anything, and the same will apply in my environment, but can these 2 policies co-exist despite having been "pushed" out by 2 seperate BES environments (Seperate Business, Forest etc).

Or do I have to tell them to do something more drastic like reimaging their smartphones?

Many cheers
Tom

No, when you do the wipe on the handheld it will "prep" the device for accepting an IT Policy from another BES. The BES 4.x policy will still be on the device, and it will be overwritten by the new IT Policy from the new BES.

Thanks chap

Could I therefore say with authority to our users that they have to wipe the data from their handheld prior to being connected to "our" BES? I am pretty sure I read on RIM today that this is what you must do.

In which case, if the smartphone owners have "data" or "settings" they want to keep will a Desktop Manager Backup and then restore give them back everything they had? Or are there too many scenarios where you cannot legislate for what they have on their smartphones so the best you can do is tell them to backup, wipe, restore and then we can activate? Third party apps for instance I assume would need to be backed up using something else...