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Old 12-11-2009, 04:24 PM   #1 (permalink)
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Default BES 5.0.1 Monitoring issue

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Just got 5.0.1 up and running with about 100 users (still have around 50 on the temp BES server). well thought i'd look at the monitoring feature i chose to install.

tried to hit the web page from the server and it's no go. if i do it from my workstation i get "The requested resource (/webconsole:8443/appMain.html) is not available." but the webserver is working with administration of the BES.

is there an issue here i wasn't aware of? i can't seem to find anything on it? we use other products to actually tell us if the server is up or not and the blackberry services. i just wanted to see what RIM's in house app offered.

any ideas?
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Old 12-15-2009, 03:39 PM   #2 (permalink)
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bump?
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Old 02-04-2010, 08:27 AM   #3 (permalink)
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Same issue
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Old 02-04-2010, 09:07 AM   #4 (permalink)
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do you have multiple bas in the pool, if so behind a load balancer? what do the tomcat logs say?

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Monitoring Service\external\tomcat\logs

I have 2 BAS behind a hardware LB set to LB geographically. so when i setup monitoring and pointed it to the pool name it would sit there and never connect so the monitoring page wouldnt load. i changed the pool name to one of the specific BAS servers and it started working.

HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Administration Service

set BASDNSRoundRobinHostName to the FQDN of one of the physical BAS server names. it works but its still a workaround. rim has SDR311648 for the issue but no resolution yet.
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Old 02-05-2010, 04:33 AM   #5 (permalink)
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BBMS-ENG LOG

(02/05 10:59:43:454):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:00:13:500):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:00:43:999):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:01:14:496):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:01:44:996):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:02:15:493):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:02:45:993):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:03:16:490):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:03:46:990):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:04:17:487):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:04:47:532):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:05:18:32):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:05:48:390):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:06:18:888):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:06:49:387):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:07:19:884):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:07:49:961):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:08:20:115):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:08:50:332):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:09:20:582):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:09:50:611):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:10:21:109):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:10:51:608):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:11:21:668):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:11:51:746):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:12:21:759):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:12:51:851):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:13:22:351):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:13:52:411):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:14:22:487):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:14:52:533):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:15:22:548):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:15:52:562):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:16:23:59):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:16:53:105):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:17:23:118):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
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Old 02-05-2010, 04:34 AM   #6 (permalink)
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BBMS-APP LOG

(02/05 11:19:58:640):{Dummy-1} [db_connection_manager:__init__:97] [INFO] Database connection pool for [BMSDB] initialized. Min connections: 4. Max connections: 10. Available connections: 4
(02/05 11:19:58:717):{Dummy-1} [util:attemptToConnect:69] [INFO] Successfully connected to the database
(02/05 11:19:58:796):{Dummy-1} [db_connection_manager:__init__:97] [INFO] Database connection pool for [BMSDB] initialized. Min connections: 4. Max connections: 10. Available connections: 4
(02/05 11:19:59:30):{Dummy-1} [control:__init__:33] [INFO] Monitoring control component startup complete.
(02/05 11:19:59:30):{Dummy-1} [client_console:__init__:295] [INFO] Client console component startup complete.
(02/05 11:19:59:46):{Dummy-1} [state_cache:__init__:60] [INFO] StateCache startup complete.
(02/05 11:19:59:46):{Dummy-1} [service_definitions:__init__:20] [INFO] Service definitions component startup complete.
(02/05 11:19:59:46):{Dummy-1} [thresholds:__init__:35] [INFO] Threshold application component startup complete.
(02/05 11:19:59:155):{Dummy-1} [threshold_processor:__init__:415] [INFO] Threshold Processor startup complete.
(02/05 11:19:59:171):{Dummy-1} [alarm_panel:__init__:27] [INFO] Alarm Panel startup complete.
(02/05 11:19:59:171):{Dummy-1} [messaging:__init__:23] [INFO] Messaging startup complete.
(02/05 11:19:59:171):{Dummy-1} [config_panel:__init__:39] [INFO] Config Panel startup complete.
(02/05 11:19:59:171):{Dummy-1} [notifications:__init__:36] [INFO] Notifications startup complete.
(02/05 11:19:59:187):{Dummy-1} [reports:__init__:131] [INFO] Reports Component startup complete.
(02/05 11:19:59:265):{Dummy-1} [notifier:loadEmailHandler:60] [INFO] Loading Email handler
(02/05 11:19:59:296):{Dummy-1} [notifier:loadEmailHandler:66] [WARNING] No email handler config found. Load failed.
(02/05 11:19:59:296):{Dummy-1} [notifier:loadHandlers:73] [INFO] Load SNMP Trap handler
(02/05 11:19:59:467):{Dummy-1} [notifier:loadHandlers:77] [INFO] Load UI handler
(02/05 11:19:59:467):{Dummy-1} [notifier:loadHandlers:81] [INFO] Load SMS handler
(02/05 11:19:59:467):{Dummy-1} [notifier:loadHandlers:85] [INFO] Load PIN handler
(02/05 11:19:59:467):{Dummy-1} [charting:__init__:112] [INFO] Charting startup complete.
(02/05 11:19:59:467):{Dummy-1} [datarequestcomponent:__init__:41] [INFO] Data Request Component startup complete.
(02/05 11:19:59:467):{Dummy-1} [dd:__init__:97] [INFO] Device Diagnostics Component Started
(02/05 11:19:59:467):{Dummy-1} [aggregation:__init__:36] [INFO] Data aggregation component startup complete.
(02/05 11:20:00:78):{Peer(App)} [peer:run:1013] [INFO] EndPoint (App) started and bound to ('10.102.242.23', 55500)
(02/05 11:20:01:78):{Dummy-1} [peer:connection_failed:830] [WARNING] Connection failed for (Engine) at (u'ZAMDV30004.VODACOM.CORP', 55501)
(02/05 11:20:02:140):{Dummy-1} [peer:connection_failed:830] [WARNING] Connection failed for (Engine) at (u'ZAMDV30004.VODACOM.CORP', 55501)
(02/05 11:20:03:140):{Dummy-1} [peer:connection_failed:830] [WARNING] Connection failed for (UI) at (u'ZAMDV30004.VODACOM.CORP', 55503)
(02/05 11:20:03:625):{Notifier:2} [smsutil:init:118] [ERROR] Init Failure (0): Operation timed out waiting for (OK)
(02/05 11:20:07:62):{Notifier:2} [smsutil:init:118] [ERROR] Init Failure (1): Operation timed out waiting for (OK)
(02/05 11:20:07:62):{Notifier:2} [notifier_handlers:scanPorts:253] [INFO] Detected compatible SMS devices: []
(02/05 11:20:10:983):{PeerRecvQueue:2} [peer:connection_failed:830] [WARNING] Connection failed for (UI) at (u'ZAMDV30004.VODACOM.CORP', 55503)
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Old 02-05-2010, 04:36 AM   #7 (permalink)
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BBMS-DCS
(02/05 11:19:59:750):{Dummy-1} [db_connection_manager:__init__:97] [INFO] Database connection pool for [BMSDB] initialized. Min connections: 4. Max connections: 10. Available connections: 4
(02/05 11:19:59:780):{Dummy-1} [util:attemptToConnect:69] [INFO] Successfully connected to the database
(02/05 11:20:00:30):{Dummy-1} [db_connection_manager:__init__:97] [INFO] Database connection pool for [BMSDB] initialized. Min connections: 4. Max connections: 10. Available connections: 4
(02/05 11:20:00:405):{Dummy-1} [db_connection_manager:__init__:97] [INFO] Database connection pool for [BMSDB] initialized. Min connections: 4. Max connections: 10. Available connections: 4
(02/05 11:20:00:515):{Dummy-1} [dcs_util:_loadConfig:103] [INFO] Loaded config: {'target': 3400, 'max': 4000, 'delta': 14, 'msg_days': 14, 'db_name': u'BMSStore', 'pass': 100, 'threshold': 3200}
(02/05 11:20:00:515):{Thread-2} [persist:run:36] [INFO] Starting persistence agent
(02/05 11:20:00:687):{Peer(DCS)} [peer:run:1013] [INFO] EndPoint (DCS) started and bound to ('10.102.242.23', 55502)
(02/05 11:20:01:687):{Dummy-1} [peer:connection_failed:830] [WARNING] Connection failed for (Engine) at (u'ZAMDV30004.VODACOM.CORP', 55501)
(02/05 11:21:00:720):{Thread-3} [dcs_util:hasLimit:109] [INFO] DB edition: Standard Edition (64-bit)
(02/05 11:21:00:736):{Thread-3} [dcs_util:hasLimit:114] [INFO] No size limit for installed DB edition, checks will not be performed
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Old 02-05-2010, 04:36 AM   #8 (permalink)
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Sorry about the looong logs but any help will be appreciated
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Old 03-24-2010, 07:50 AM   #9 (permalink)
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Anyone
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Old 08-08-2010, 10:23 PM   #10 (permalink)
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Hi Raiden,

Did you find a solution??

Cheers!!!
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