Originally Posted by Rumple
We have BES 4 up and running fine and now I want to allow the helpdesk to manage the adding/removing of users as required.
The Remote Management console instructions are a little vague, but I think if I use the Enterprise manager to give each helpdesk person DB owner rights on the BES Database (MSDE), then when I install the manager I can then use trusted connection to allow them to connect to the BES manager.
I also read about the utility to restrict permissions when running BES manager remotely to prevent them from making configuration changes.
So far I've setup the following:
Test desktop with Outlook 2000 BES software, trusted connection (I am server admin) and it worked fine.
I tried setting up the same thing on my desktop, but I use outlook 2003 for my mail. When I tried to configure the MAPI profile, it gave me errors and said the server was not responding.
Overall I'm a little confused about the best way to allow the helpdesk to provision new blackberries, while still using Outlook 2000/2003 for their regualr email as well as preventing them from having admin permissions on the server or database.
Thanks for any advice.
I wouldnt let my HelpDesk get within 50 feet of my Manager. It gives WAY to much power... I would highly highly highly highly recommend waiting about 2 months... all I can say without breaking NDA's with RIM