BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-12-2005, 11:01 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2005
Model: 7250
Carrier: Telus
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question BES Console Questions

Please Login to Remove!

We have BES 4 up and running fine and now I want to allow the helpdesk to manage the adding/removing of users as required.

The Remote Management console instructions are a little vague, but I think if I use the Enterprise manager to give each helpdesk person DB owner rights on the BES Database (MSDE), then when I install the manager I can then use trusted connection to allow them to connect to the BES manager.

I also read about the utility to restrict permissions when running BES manager remotely to prevent them from making configuration changes.

So far I've setup the following:
Test desktop with Outlook 2000 BES software, trusted connection (I am server admin) and it worked fine.

I tried setting up the same thing on my desktop, but I use outlook 2003 for my mail. When I tried to configure the MAPI profile, it gave me errors and said the server was not responding.

Overall I'm a little confused about the best way to allow the helpdesk to provision new blackberries, while still using Outlook 2000/2003 for their regualr email as well as preventing them from having admin permissions on the server or database.

Thanks for any advice.
Offline  
Old 12-13-2005, 11:11 AM   #2 (permalink)
Thumbs Must Hurt
 
exchangemymail's Avatar
 
Join Date: Jul 2005
Location: New York
Model: 8830
Carrier: AT&T
Posts: 178
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

**bump**
__________________
Microsoft Gold Certified Partner
BlackBerry Aliance Member
Sales: 516-484-0077
Support: 516-484-0077
Exchangemymail.com
GBESX.com
Offline  
Old 12-23-2005, 01:39 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2005
Model: 7250
Carrier: Telus
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

no one can help?
Offline  
Old 12-23-2005, 02:48 PM   #4 (permalink)
New Member
 
Join Date: Dec 2005
Location: Phoenix, AZ
Model: 7100t
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Rumple
We have BES 4 up and running fine and now I want to allow the helpdesk to manage the adding/removing of users as required.

The Remote Management console instructions are a little vague, but I think if I use the Enterprise manager to give each helpdesk person DB owner rights on the BES Database (MSDE), then when I install the manager I can then use trusted connection to allow them to connect to the BES manager.

I also read about the utility to restrict permissions when running BES manager remotely to prevent them from making configuration changes.

So far I've setup the following:
Test desktop with Outlook 2000 BES software, trusted connection (I am server admin) and it worked fine.

I tried setting up the same thing on my desktop, but I use outlook 2003 for my mail. When I tried to configure the MAPI profile, it gave me errors and said the server was not responding.

Overall I'm a little confused about the best way to allow the helpdesk to provision new blackberries, while still using Outlook 2000/2003 for their regualr email as well as preventing them from having admin permissions on the server or database.

Thanks for any advice.


I wouldnt let my HelpDesk get within 50 feet of my Manager. It gives WAY to much power... I would highly highly highly highly recommend waiting about 2 months... all I can say without breaking NDA's with RIM
Offline  
Old 12-28-2005, 11:35 AM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2005
Model: 7250
Carrier: Telus
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That works for me...
Offline  
Old 12-28-2005, 11:42 AM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2005
Posts: 64
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Its nothing secret about whats coming in 2 months. RIM announced that the new 4.1 version will allow you to create different management accounts with different levels of permissions on what everyone can do. You can then allow help desk to provision new users but not change server settings, etc.
Offline  
Old 12-28-2005, 11:55 AM   #7 (permalink)
Retired BlackBerryForums.com Moderator
 
d_fisher's Avatar
 
Join Date: Oct 2005
Location: Columbus, OH
Model: 9700
OS: SID 6.7
Carrier: AT&T
Posts: 4,455
Post Thanks: 0
Thanked 2 Times in 1 Post
Default

There are 5 canned role-based administration groups (according to the webcast on BES 4.1). They are security level, enterprise level, and device level, SR level help desk, and JR level help desk. I dont know specifically what each group is capable of, maybe someone else does. The webcast also stated that these groups can not be modified. This is a stop gap solution to satisify demand. The next major release is supposed to have the ability to create custom groups.

Doug
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.