01-06-2010, 07:32 PM
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| | HELP! - 9700 BES Activation all messed up
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Let me start by saying that I have had numerous BBs over the years. Every time I get one, I fire up DM and let it perform the switch on the BES and all has been good. I also regularly upgrade the OS on the devices without issue.
My tale of sorrow goes as follows.
I have a Bold 9000 on Carrier 'A'. It works great. I get a Bold 9700 on carrier B and the switch goes without issue. All is well.
Due to the SMS bug I decide to upgrade the OS on the 9700. After the restore the EA starts, I see the service list populate, but the main items other than mail don't complete. Calendar, Notes, Contacts and Tasks are no longer syncing.
I have the BES admin folks re-do the activation, no go on anything other than mail. I have them do it again and agin, no luck. I advised that the email is setup but none of the services activate. It doesn't even get to showing me the list of services.
I then do a wipe on the device and try again. This time I get to where it shows that it is now synching the calendar, but nothing else is listed or working.
I have the BES admin, completely remove me from the server and setup an EA. Same thing as previous.
I have the BES Admin do it again, but I downgrade the OS to the shipping version which did work for me at the beginning. Same result as above.
Hmmmm, next I decide to go back to the 9000 as it is still active, I do a complete wipe of it, then fire up DM and do the switch device thingy again. Now the 9000 looks like the 9700, only the calendar and mail are working for me.
Arghhhhh. Is there something on the BES to tell it to sync the contacts, notes and tasks with Exchange? I think somehow (my fault) the BES is set not to sync these items for me. Our BES general admin person is pretty basic. (we are outsourced). To get to a BES guru is not a trivial task.
We have over 1000 BBs. I am the only one in the current state. We have one other 9700, but he is fine.
Any help is much appreciated.
We are on Exchange 2007, up to date and BES 4.6.1and up to date patches.
MODS - If this is better in the BES forum, please move it there. Thanks.