I work as Desktop Support, supporting my local government with all there pc problems.
We use BES 4.0, and Outlook 2000.
Sorry for the long winded info. Just want to make sure I'm being clear.
I received a call from a user that most of her contacts were missing from her Blackberry. Her blackberry was set to Wireless syncronization when this happened. She should have had the main contacts folder, as well, a sub folder. The sub folder was still there. However, the main contacts list was missing from her blackberry. I disabled the wireless syncronization and performed a sync using the data cable. Then turned the wireless sync back on. Unknown to me. The data cable sync had the odd effect of deleting almost all contacts from her outlook address book.
The next day I checked her deleted items in Outlook. All the contacts were still there. So I have moved them back to her Outlook Address Book. However, they have still not sync'd to the blackberry through wireless. Is there something I need to do on the BES to make it push those contacts onto the blackberry again? Some type of Forced Sync or Send?