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Old 01-09-2010, 01:54 AM   #1 (permalink)
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Question QQ - GroupWise (not BES) configurations for supporting HTML messages

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Hi all,

For a BESG 4.1.6 setup, I understand that the configurations required as per Admin Guide are as follow:-

Managing content in RTF and HTML-formatted messages

The BlackBerry® Enterprise Server supports RTF and HTML-formatted messages on BlackBerry devices that are running BlackBerry® Device Software version 4.5 or later. You can turn off support for rich content and inline images in messages. Users can configure the message settings on their BlackBerry devices. The settings that you define override the settings that users define. If users reply to messages or forward messages using their BlackBerry devices, messages in RTF or HTML format are converted to plain text format.

View settings for HTML-formatted messages

1. In the BlackBerry® Manager, in the left pane, click a BlackBerry® Enterprise Server.
2. On the Users tab, double-click a user account.
3. In the left pane, click Redirection.
4. In the Messaging Options section, view the settings for Rich Content Enabled and Download Images Automatically.


Turn off rich content and inline images for groups of users

You can prevent the BlackBerry® Enterprise Server from sending email messages in RTF and HTML format to BlackBerry devices. When rich-text formatting is turned off, the BlackBerry Enterprise Server sends all email messages in plain-text format. You can also prevent the BlackBerry Enterprise Server from sending email messages with inline images to BlackBerry devices. Turning off rich-content and inline images reduces resource consumption on the computers that are running the messaging server, the BlackBerry Attachment Service, and the BlackBerry MDS Services.

1. In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.
2. On the Server Configuration tab, click Edit Properties.
3. Click Messaging.
4. In the Messaging Options section, perform one of the following actions:
• To turn off rich-content formatting, click Rich Content Enabled. In the drop-down list, click False.
• To turn off inline images, click Inline Images Enabled. In the drop-down list, click False.
5. Click OK.


Turn off rich content and inline images in messages for individual users

You can prevent the BlackBerry® Enterprise Server from sending email messages in RTF and HTML format to individual BlackBerry devices. When rich text formatting is turned off, the BlackBerry Enterprise Server sends all email messages in plain-text format. You can also prevent the BlackBerry Enterprise Server from sending email messages with inline images to specific BlackBerry devices, or allow specific device users to request inline images manually. Turning off rich content formatting and inline images reduces resource consumption on the computers that are running the messaging server, the BlackBerry Attachment Service, and the BlackBerry MDS Services.
1. In the BlackBerry Manager, in the left pane, click BlackBerry Domain.
2. On the Global tab, click Edit Properties.
3. In the list of IT policies, click an IT policy.
4. Click Properties.
5. In the Email Messaging policy group section, perform one of the following actions:
• To turn off rich-content formatting, click Disable Rich Content Email. In the drop-down list, click True.
• To turn off inline images, click Inline Content Requests. In the drop-down list, click Disabled.
6. Click OK.

Now all of the above are BES side of the configurations. For best or better support of HTML messages to be rendered properly for the BlackBerry, what is the best and effective configurations in terms of...?

(1) GroupWise POA version
(2) GroupWise Client installed on the BES
(3) What is the better operation mode - OAPI or SOAP?
(4) Any other GroupWise configurations required to enable or verify from the Novell ConsoleOne?

Hope to gather from the many great experienced BES GroupWise experts in the forum here. Thanks in advance!
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