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-   -   Can't receive mail after restoring (http://www.blackberryforums.com/bes-admin-corner/216499-cant-receive-mail-after-restoring.html)

dvation 01-12-2010 08:49 AM

Can't receive mail after restoring
 
Last night my Tour gave me the dreaded "Reinstall Software 552" error on reboot. After a couple battery pulls I gave up and reinstalled the OS.

Once I did that, I restored from my latest backup.

Now that I'm back up and running, I've noticed that I can send email using BES, but I'm not receiving any new email that shows up in Outlook/Exchange.

I've tried resending the activation emails which obviously don't work because I'm not getting emails and tried resending the service books which also didn't seem to help.

What should I try next?

fadmin 01-12-2010 08:57 AM

Pull the battery and re-activate after that.

dvation 01-12-2010 09:23 AM

Reactivating manually from the device did seem to work, thanks.


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